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Avocent LANDesk Welcomes Touchpaper Customers
As you know, Touchpaper has a rich heritage as one of the most established and respected international providers of IT business management (ITBM) solutions, encompassing IT service management (ITSM), customer service solutions, and network and systems management. What you may not know is that Touchpaper was acquired by Avocent Corporation on July 1, 2008, and has been integrated within Avocent’s LANDesk division. Touchpaper solutions now carry the LANDesk® brand name and are offered either directly or through an extensive international network of solutions providers serving commercial and public sector markets that include education, financial services, government, healthcare, IT, law, manufacturing, professional services, retail, transportation and utilities.
LANDesk Technical Community Support Portal
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IT Service Management
IT service management (ITSM) is the core of IT best-practice agility and helps you streamline operations and maintenance tasks, automate and standardize processes, reduce errors, and transition from a reactive environment to one that’s more proactive and service oriented.
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IT Business Management
IT Business Management covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS) and Network and System Management (N&SM). The key goal of IT Business Management is to align these 3 disciplines to measurably achieve the business's strategic and operational goals.
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LANDesk® Service Desk
LANDesk Service Desk combines ITIL-verified and process-driven incident, problem, and change management; customer support; assignment; service levels; escalation; and e-mail notification, and is suitable for any organization that seeks to provide an outstanding level of support service.
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