Support and Downloads

LANDESK CUSTOMER SUPPORT SERVICES

The LANDesk business unit offers a points-based support system that offers you a range of service and support options designed to meet your operational requirements. The levels of the program have been structured to ensure you receive the service you need and deserve. 

Customers who purchase a LANDesk maintenance program are awarded "points" according to the level of their investment. The accumulation of points, at initial purchase and throughout the year, determines the level of support you automatically qualify for. Points can easily be tracked by logging into the Smart Self-Service Portal in the LANDesk Community. For detailed information on how points are calculated, click here.

Four levels of support are available: Base, Professional, Enterprise, and Enterprise Plus. 

* Any individual who has achieved his/her CLA (Certified LANDesk Administrator or Touchpaper equivalent) certification or greater can also be a technical contact.

The LANDesk User Community is the place to find and share solutions and information about your LANDesk^® products.  You can read technical articles, ask questions in the forum, subscribe to notifications of new articles, and even contribute your own documents.

Enter the User Community

Existing LANDesk customers with a PMA, EMA, or TAM agreement can use the self-service portal to open new incidents and correspond with the customer support team on their open incidents.

Visit the Smart Self-Service Portal Now

• Software Upgrade Protection
• LANDesk^® Incident Pack Support
• Technical Account Manager (TAM)

LANDesk Professional Services offers a wide spectrum of professional services, training and customer support offerings to help you realize the most value from your software investment. Certified LANDesk deployment brings the experience, talents and abilities of the people who develop award-winning LANDesk^® solutions into your deployment process. We offer options to help you realize the best, most worry-free deployment possible.