LANDESK CUSTOMER SUPPORT SERVICES
The LANDesk business unit offers a points-based support system that offers you a range of service and support options designed to meet your operational requirements. The levels of the program have been structured to ensure you receive the service you need and deserve.
Customers who purchase a LANDesk maintenance program are awarded "points" according to the level of their investment. The accumulation of points, at initial purchase and throughout the year, determines the level of support you automatically qualify for. Points can easily be tracked by logging into the Smart Self-Service Portal in the LANDesk Community. For detailed information on how points are calculated, click here.
Four levels of support are available: Base, Professional, Enterprise, and Enterprise Plus.

* Any individual who has achieved his/her CLA (Certified LANDesk Administrator or Touchpaper equivalent) certification or greater can also be a technical contact.
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