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Contact Support

Get the maximum benefit from your LANDESK investment

User Community

  • Visit the technical forums and knowledge base in our Technical User Community

Support Portal

  • Raise a request for the Support Teams to contact you

Assisted phone support

  • America phone details and working hours
  • Europe, Middle East and Africa phone details and working hours
  • Asia Pacific phone details and working hours

Visit the Support Portal to check your support team and access priority phone numbers.

Buy Support

User Community

Visit the LANDESK User Community to access our knowledgebase, downloads and collaborate with experts.

Visit the Community

Register for the User Community and Support Portal (one login to access both sites)

Register

Support Portal

You can use the Portal to search known solutions, update your own user record, update existing support requests, plus raise new requests for the support teams to contact you.

Support Portal

Register for the User Community and Support Portal (one login to access both sites)

Register

Americas Support

Online help

  • Find assistance via the online Smart Self Service Portal

Self Service Portal

Phone

  • Assisted Phone Support available 8:00 a.m. to 8:00 p.m. EDT (GMT -5)
  • North America: 1.800.581.4553
  • Latin America: 1.801.208.1783

Visit the Self Service Portal to view your current support contract and to access any priority phone numbers

Self Service Portal


 2014 Holidays

  • New Year’s Day (Jan 01)
  • President's Day (Feb 17)
  • Memorial Day (May 26)
  • Independence Day (July 04)
  • Labor Day (Sep 01)
  • Thanksgiving Day (Nov 27)
  • Day After Thanksgiving (Nov 28)
  • Christmas Day (Dec 25)
  • Day after Christmas (Dec 26)
  

EMEA Support

Online help

  • Find assistance via the online Smart Self Service Portal

Self Service Portal

Phone

  • Assisted Phone Support available 8:00 a.m. to 6:00 p.m. UK Time (GMT +0)
  • UK:+44 (0)134 444 2222
  • France:0810 000 919
  • Germany:+49 (0) 69 941757 35

Visit the Support Portal to access priority phone numbers

Support Portal

  2014 Holidays 

  • New Year’s Day (1 January)
  • Good Friday (18 April)
  • Easter Monday (21 April)
  • Early May bank holiday (5 May)
  • Spring bank holiday (26 May)
  • Summer bank holiday (25 August)
  • Christmas Day (25 December)
  • Boxing Day (26 December)

APAC Support

Online help

  • Find assistance via the online Smart Self Service Portal

Self Service Portal

Phone

Assisted Phone Support available 9:00 a.m. to 6:00 p.m. Singapore Time (GMT +8)

  • Australia1800105056 (toll free)
  • China400-678-2838(toll-free)
  • Hong Kong+852 3071-5000 (toll-free)
  • India000800-440-1558 (toll-free)
  • Indonesia00180-344-0349 (toll-free)
  • Japan+81 (0)3-6439-4754
  • Malaysia+60 (0)3 6207 4106
  • Philippines1800-1441-0666
  • Singapore+65 6622 1231
  • South Korea+82 (0)2-3483-7087
  • Taiwan0800-666-953 (toll-free)
  • Thailand001800-441-8165 (toll-free)

Visit the Support Portal to access priority phone numbers

Support Portal

Holidays

  2014 China Holidays   

  •  New Year’s Day (Jan 01) 
  •  Chinese New Year (From Jan 31 to Feb 06) 
  •  Qingming Festival (From Apr 05 to Apr 07) 
  •  Labour Day (From May 01 to May 03) 
  •  Dragon Boat Festival (From May 31 to Jun 02) 
  •  Mid-Autumn Festival (From Sep 06 to Sep 08)
  •  National Holiday (From Oct 01 to Oct 07) 

 

 2014 Japan Holidays 

 

  • New Years Day (January 1-3) 
  • Coming of Age Day (Jan 13) 
  • National Foundation Day (Feb 11)
  • Spring Equinox Day (March 21)
  • Showa Day (April 29)
  • Constitution Memorial Day (May 3)
  • Greenery Day (May 4)
  • Children’s Day (May 5)
  • Substitute holiday (May 6)
  • Marine Day (July 21)
  • Respect for the Aged Day (Sept 15)
  • Autumnal Equinox Day (Sept 23)
  • National Sports Day (Oct 13)
  • Culture Day (Nov 3)
  • Labour Thanksgiving Day (Nov 23)
  • Substitute holiday (Nov 24)
  • The Emperor's Birthday (Dec 23)