Multiple ways to access support

 
 

User Community

Visit the LANDESK User Community to access our knowledgebase, for downloads, and to collaborate with experts.

 

Register for the User Community and Support Portal (one login to access both sites)

 

Support Portal

You can use the Portal to search known solutions, update your own user record, update existing support requests, plus raise new requests for the support teams to contact you.

 

Register for the User Community and Support Portal (one login to access both sites)

 

Americas Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 8:00 a.m. to 8:00 p.m. EDT (GMT -5).

If you have purchased 24x7 support, access the number here.

2016 Holidays

  • New Year's Day (Jan 01)
  • President's Day (Feb 15)
  • Memorial Day (May 30)
  • Independence Day (July 04)
  • Labor Day (Sep 05)
  • Thanksgiving Day (Nov 24)
  • Day After Thanksgiving (Nov 25)
  • Christmas Eve (Observed on Dec 23)
  • Christmas Day (Observed on Dec 26)
 

Europe, Middle East and Africa(EMEA) Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 7:00 a.m. to 6:00 p.m. UK Time (GMT +0)

If you have purchased 24x7 support, access the number here.

2016 Holidays

  • New Year's Day (1 January)
  • Good Friday (25 March)
  • Easter Monday (28 March)
  • Boxing Day (26 December)
  • Christmas Day (Observed 27 December)
 

Asia Pacific (APAC) Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 9:00 a.m. to 6:00 p.m. Singapore Time (GMT +8)

If you have purchased 24x7 support, access the number here.

 

2016 China Holidays

  • New Year (Jan 1-3)
  • Spring Festival (Feb 7-13)
  • Qingming Festival (Apr 2-4)
  • Labour Day (Apr 30 to May 2)
  • Dragon Boat Festival (June 9-11)
  • Chinese Mid-Autumn Festival (Sep 15-17)
  • National Day (Oct 1-7)
 

2016 Japan Holidays

  • New Year's Day (Jan 1)
  • Coming-of-Age Day (Jan 11)
  • National Foundation Day (Feb 11)
  • Vernal Equinox Day (Mar 21)
  • Showa Day (Apr 29)
  • Constitution Memorial / Greenery / Children's Day (May 3-5)
  • Marine Day (Jul 18)
  • Mountain Day (Aug 11)
  • Respect for the Aged Day (Sep 19)
  • Autumnal Equinox Day (Sep 22)
  • Health-Sports Day (Oct 10)
  • Culture Day (Nov 3)
  • Labour Thanksgiving Day (Nov 23)
  • The Emperor's Birthday (Dec 23)