Multiple ways to access support

 
 

User Community

Visit the LANDESK User Community to access our knowledgebase, for downloads, and to collaborate with experts.

 

Register for the User Community and Support Portal (one login to access both sites)

 

Support Portal

You can use the Portal to search known solutions, update your own user record, update existing support requests, plus raise new requests for the support teams to contact you.

 

Register for the User Community and Support Portal (one login to access both sites)

 

Americas Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 8:00 a.m. to 8:00 p.m. EDT (GMT -5).

If you have purchased 24x7 support, access the number here.

2017 Holidays

  • New Year's Day (observation) Monday, January 2, 2017
  • President's Day Monday, February 20, 2017
  • Memorial Day Monday, May 29, 2017
  • Independence Day Tuesday, July 4, 2017
  • Labor Day Monday, September 4, 2017
  • Thanksgiving Day Thursday, November 23, 2017
  • Day After Friday, November 24, 2017
  • Christmas Day (observation) Monday, December 25, 2017
  • Day After Christmas (observation) Tuesday, December 26, 2017
 

Europe, Middle East and Africa(EMEA) Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 7:00 a.m. to 6:00 p.m. UK Time (GMT +0)

If you have purchased 24x7 support, access the number here.

2017 EMEA Holidays

  • New Year’s Day 2 January (substitute day)
  • Good Friday 14 April
  • Easter Monday 17 March
  • Early May bank holiday 1 May
  • Spring bank holiday 29 May
  • Summer bank holiday 28 August
  • Christmas Day 25 December
  • Boxing Day 26 December
 

Asia Pacific (APAC) Support

Online help

Find assistance via the online Smart Self Service Portal. Web cases are monitored during normal business hours, Monday through Friday.

 

Phone

Assisted phone support available Monday through Friday, 9:00 a.m. to 6:00 p.m. Singapore Time (GMT +8)

If you have purchased 24x7 support, access the number here.

 

2017 China Holidays

  • New Year's Day – 01/01/2017 to 02/01/2017
  • Chinese New year - 27/01/2017 to 02/02/2017
  • Qing Ming Festival - 02/04/2017 to 04/04/2017
  • Labour Day – 01/05/2017 to 01/05/2017
  • Dragon Boat Festival – 28/05/2017 to 30/05/2017
  • Autumn Festival National holiday - 01/10/2017 to 08/10/2017
 

2017 Japan Holidays

  • January, 1 New Year's Day
  • January, 2-4 New Year holidays
  • January, 9 Coming-of-age Day
  • February, 11 National Foundation Day
  • March, 20 Vernal Equinox Day
  • April, 29 Shewa Day
  • May, 3 Constitution Memorial Day
  • May, 4 Greenery Day
  • May, 5 Children's Day
  • July, 17 Marine Day
  • August, 11 Mountain Day
  • September, 18 Respect for the Aged Day
  • September, 23 Autumnal Equinox Day
  • October, 9 Health-Sports Day
  • November, 3 Culture Day
  • November, 23 Labor Thanksgiving Day
  • December, 23 Emperor's Birthday
  • December, 30, 31 Year-end holidays