Empower end users with self service

Improve satisfaction, exceed expectations, and reduce downtime of end-user customers.

Watch the LANDESK video and see how you can empower your end users

LANDESK self service capabilities

Empower workers 24/7 from anywhere with instant access to the services and resources they need, when they need them. The solution offers a consumer-style experience that frees users to help themselves easily. You improve the relationship with your end-user customers and boost their productivity and that of IT staff with minimal effort.

Download the LANDESK Workspaces for the End User brochure

User self service

Users can log and track issues, search knowledge to help themselves, reset passwords, and collaborate through IT social discussion.

Connect with users and keep them informed with instant personalized updates about any service change that could affect their productivity.

Users can see and request the services they’re entitled to. Automate software and service deployment for zero-touch provisioning.

Follow the same IT processes tied to SLAs as if users were calling in. Offer a consistent support experience regardless of the route to the service desk.

Track, report, and publish IT service and support performance to boost awareness of IT activity and demonstrate business value.

Easy access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.

Innovative Self Service

Recognized by Gartner, SnapIT allows users to quickly and easily understand error messages right when they occur. Through using the app, users simply point the phone's camera at what they can see on the computer screen and the app will instantly give the user advice in real-time to resolve the error.

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LANDESK mobile service catalog capabilities

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Making Self Service a Success

Download the white paper.