LANDESK Technical Account Manager Offerings

A LANDESK Technical Account Manager offers you a single point of contact for your chosen product support needs. You enjoy dedicated, personal support because each manager is assigned a limited number of accounts. You have direct land-line and cell phone access to your manager, so there’s no need to wait in a hold queue. Plus you can rely on a professional who always works with your account and is familiar with your business environment, processes and objectives.

Pick the Program that Matches Your Requirements

  Advantage   Premier   Enterprise  
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Technical Account Managers 1 1 2*
Product Specialists LDMS/LDSS ALM/LPM,
LDMS/LDSS,
LDSD
ALM/LPM,
LDMS/LDSS,
LDSD
Technical Resource Ratio 14:1 7:1 7:1 per TAM
Technical Contacts 2 3 6
Technical Account Manager Availability 8 hours a day,
Monday–Friday
8 hours a day,
Monday–Friday
8 hours a day,
Monday–Friday
Technical Account Manager Response Times 2 hours 1 hour 1 hour
Incident Support Unlimited Unlimited Unlimited
Days Onsite   8 days 16 days
24/7 Priority Access for Level 2 Support   Yes Yes
LANDESK Training Course & Event Vouchers   2 4
Annual Product Health Checks   1 2
Assigned Business Advisor  
Business Gap Analysis  
Product Adoption Analysis  
Quarterly Business Review  
Proactive Communication  
Product Knowledge Transfer  
Available Language Support  
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* Enterprise TAM customers can exchange two TAMs for a single TAM with a higher level of time dedication (3:1 technical resource ratio versus 7:1 ratio).

We offer a fully dedicated TAM as an upgrade. Learn more in the Frequently Asked Questions flyer.

To learn more about engaging a LANDESK Technical Account Manager, please contact LANDESK today:

  • Email sales@landesk.com
  • US (800) 982-2130
  • Europe +44 (0) 1483 744449
  • APAC (801) 208-1785