LANDesk Technical Account Manager Offerings
A LANDesk Technical Account Manager offers you a single point of contact for your chosen product support needs. You enjoy dedicated, personal support because each manager is assigned a limited number of accounts. You have direct land-line and cell phone access to your manager, so there’s no need to wait in a hold queue. Plus you can rely on a professional who always works with your account and is familiar with your business environment, processes and objectives.
Pick the Program that Matches Your Requirements
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Advantage |
Premier |
Enterprise |
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| Technical Account Managers |
1 |
1 |
2* |
| Product Specialists |
LDMS/LDSS |
ALM/LPM,
LDMS/LDSS,
LDSD |
ALM/LPM,
LDMS/LDSS,
LDSD |
| Technical Resource Ratio |
14:1 |
7:1 |
7:1 per TAM |
| Technical Contacts |
2 |
3 |
6 |
| Technical Account Manager Availability |
8 hours a day,
Monday–Friday |
8 hours a day,
Monday–Friday |
8 hours a day,
Monday–Friday |
| Technical Account Manager Response Times |
2 hours |
1 hour |
1 hour |
| Incident Support |
Unlimited |
Unlimited |
Unlimited |
| Days Onsite |
|
8 days |
16 days |
| 24/7 Priority Access for Level 2 Support |
|
Yes |
Yes |
| LANDesk Training Course & Event Vouchers |
|
2 |
4 |
| Annual Product Health Checks |
|
1 |
2 |
| Assigned Business Advisor |
|
• |
• |
| Business Gap Analysis |
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• |
• |
| Product Adoption Analysis |
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• |
• |
| Quarterly Business Review |
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• |
• |
| Proactive Communication |
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• |
• |
| Product Knowledge Transfer |
|
• |
• |
| Available Language Support |
|
• |
• |
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* Enterprise TAM customers can exchange two TAMs for a single TAM with a higher level of time dedication (3:1 technical resource ratio versus 7:1 ratio).
We offer a fully dedicated TAM as an upgrade. Learn more in the Frequently Asked Questions flyer.
To learn more about engaging a LANDesk Technical Account Manager, please contact LANDesk today: