Introducing LANDesk^® Service Desk 7.6

Inspire confidence in your service management operation with LANDesk Service Desk 7.6

For IT service and support organizations who are concerned with continuously improving user productivity, LANDesk® Service Desk 7.6 (part of the LANDesk Total User Management approach) is the one IT Service Management solution that inspires user confidence through process-driven ease of use, easy access, and user-oriented IT for improved service delivery on a global scale. The solution is available on-premise and in the cloud.

Feature Highlights:

Mobile Self Service The touch-optimized interface of Mobile Self Service gives end users access to self service via a smartphone or tablet from anywhere, providing greater visibility to the service desk operation. With “anywhere” access, users gain the confidence that they can stay connected and productive no matter where they are. Mobile Self Service still uses the service desk processes you have defined back at the desk so that your end users continue to receive consistent, process-driven support. Mobile Self Service is browser-based, which offers much easier administration than you would experience with native mobile apps. Your end user customers can:

• Gain personalized, relevant information about the services they subscribe to
• Submit incidents and requests; view notice boards and FAQs, and more
• Use any mobile device to gain access

Multi-lingual ITSM Service Desk 7.6 features enhancements to the Multi-lingual ITSM capability, enabling seamless service management from one country to the next. Multi-lingual ITSM promotes user productivity regardless of language or location. It supports a global business environment where your support staff may be embedded in local offices around the world. With Multi-lingual ITSM, administrators can write in one language and deploy in many. Staff around the world can view processes and windows in their own languages, simplifying deployment while optimizing your service desk staff’s experience.

LANDesk Service Desk 7.6:

• Delivers mature IT Service Management and ITIL capability
• Continues to be process driven and easily configurable; inspires confidence that your system will easily adapt and develop with your changing organizations needs
• Is part of the LANDesk Total User Management solution that delivers user-oriented IT.

To find out more about what LANDesk Service Desk can do for you - see here

For a free, no obligation demonstration of these new features contact LANDesk at:  1-800-982-2130 (US), +44 (0) 1344 442100 (Europe), or email sales@landesk.com.