|
IDC White Paper - Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
IT organizations want to provide high-quality, low-cost technology services to
business units as part of their basic mission; however, software complexity,
manpower changes, mergers and acquisitions, and changing business requirements
have complicated that mission. Trends such as managing mobility, virtualization
adoption, new and increasing compliance and governance requirements, and the
need to modernize existing infrastructure add further complication to managing the IT
environment. As a result, IT organizations have started adopting Information
Technology Infrastructure Library (ITIL) and IT service management best practices to
help streamline their management processes and address the multiple challenges.
|
|
