LANDESK Service Desk

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IT Support Services

LANDESK Service Desk
 

Service Management – Anywhere, Anytime

LANDESK® Web Desk is a browser interface to LANDESK® Service Desk. Whether you manage an IT service desk or business processes like Human Resources, LANDESK Web Desk ensures that analysts can deliver outstanding service from any computer via an Internet connection.

Access Core LANDESK Service Desk Functionality

LANDESK Web Desk gives you access to the core analyst functionality of LANDESK Service Desk, for fast, effortless incident, problem and change management. Because it uses the same processes as LANDESK Service Desk, it is ideal for organizations wishing to use best practices such as ITIL.

With LANDESK Web Desk you can also:

  • Access LANDESK Service Desk data anytime, anywhere via an Internet connection
  • Promote rapid incident, problem, or call logging
  • Use a similar user interface to LANDESK Service Desk that provides familiarity and similar functionality
  • Get real-time snapshots of high-level summary data through graphical dashboards
  • Access the same incident, problem and change data as in LANDESK Service Desk
  • Quickly share information like incidents and queries with other users
  • Get to work quickly—no client to install

Learn More

See what LANDESK Web Desk can do for you. Contact your nearest LANDESK representative for more information on accessing LANDESK Service Desk from any computer with Internet access.

Key Features and Benefits

  • Work from one or more interactive graphical dashboards
  • Searchable knowledgebase; search by unique reference number or free text
  • See which calls are escalating or breaching
  • Share an Incident or query with a colleague simply by emailing the URL
  • Initiate LANDESK Management suite functions from within an incident form
  • Traceable, interactive audit trail
 
  • Create new queries using the simple query designer
  • Modify queries on the fly, directly from a list of query results
  • View, modify and extend queries originally designed in LANDESK Service Desk
  • No operating system restrictions; can be used by PC, Mac, and Linux users
  • Display favorite queries on the home page for easy reference
 
 
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