LANDesk® Universal Connector Integration Services
Your IT service organization gains access to the real-time data and remote problem resolution tools needed to maintain service levels across your enterprise. They save time and increase efficiency by accessing detailed system inventory, starting remote control sessions and transferring or running applications on remote systems directly from your framework or help desk console. You maximize your existing investments while giving your IT staff access to increased insight and control over individual computer systems. Your staff can resolve problems more quickly which reduces your support costs and helps you create better alignment between IT and business objectives.
Maximize Your Existing Infrastructure
By leveraging world-class enterprise solutions, LANDesk Universal Connector Integration Services equip your IT staff to get more out of your existing solutions and solve problems faster and more efficiently—without new infrastructure, retooling or excessive administrative overhead.
See, Manage, Update and Protect Your Systems from a Single Console
LANDesk Universal Connector Integration Services equips your staff to use LANDesk® Management Suite to see, manage, update and protect your systems directly from your enterprise management or help desk console. LANDesk Management Suite’s powerful inventory database empowers them to quickly identify installed applications, driver versions and patch levels to speed troubleshooting and problem resolution and support upgrade planning. Without leaving the help desk console, your staff has easy, single-click access to:
- Detailed hardware and software inventory
- Secure remote control
- One-to-one software distribution/file transfer
- Remote program execution
- Remote reboot
- Chat
Because all information comes from LANDesk® agents and data, information is consistent whether accessed from your enterprise management or help desk console or from the LANDesk Management Suite console. Your staff has the peace of mind of knowing they’re always accessing the latest available data, and that there’s no need for guesswork or doubts when moving from one console to another.