Collaboration through social ITSM

Business users and IT staff expect the same highly personalized chat and social collaboration experiences both on and off the job. Social IT service management provides users a familiar, engaging communication alternative tied to IT process and policy for speedy IT resolution.

Social collaboration

Through collaborative, many-to-many social network community support discussions, employees can crowd-source IT answers for faster problem solving and to share best practices. They can like, tag, or follow posts.

Download the social ITSM datasheet

Real-time chat

Use LANDESK® Skype Adapter to capture valuable exchanges within your service management system. It's an extension to your existing Skype™ for Business interface for service management teams. Team members can leverage industry-leading instant messaging (IM) chat and voice calls as part of their natural working routine and their use of Service Management best practices while retaining the Skype for Business user experience. 

Download the Skype Adapter datasheet