Orchestrate IT operations

Integrate with existing technologies to maximize IT infrastructure visibility end-to-end and create service desk efficiencies. Leverage your systems and network management tools, key business applications, automated processes, and personal productivity tools to the fullest. Speed IT actions and reactions. Avoid risks of human error and experience faster, error-free outcomes by orchestrating IT automation of business and operational processes or labor tasks across multiple departments, platforms, and application silos.

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Connect data silos

Data connectors allow simple IT and operations integration with external data sources like systems management tools and Active Directory to provide a consolidated, federated CMDB view.

In-context systems management

In-context, right-click access to all the actions, information, and functions such as reboot, software deployment, and remote control found in Microsoft SCCM, LANDESK® Management Suite, and other tools.

Actionable event management

Integrates with external monitoring tools like network monitoring to receive alerts and updates which can create, update, and move processes forward in Service Desk.

Computer Technology Integration (CTI)

A connector technology provides CTI to industry-leading telephony switches and allows inbound screen pops and outbound dialing for a better customer service experience.

Skype™ for Business integration

Enable the use of Skype for Business chat and voice calls in your service management environment. Record interactions in Service Desk.

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Automation Platform

Allows activities and actions from within LANDESK Service Desk to be passed back and forth between external systems and service desk processes.

Christopher Newport University

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