LANDESK Service Desk

Better service, greater satisfaction

Gain all the ITSM functionality you need—problem, change and release management, configuration management, incident management, issue tracking, and more. Sustain an enterprise-class service management operation in a solution that’s easy to use and own.

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What is LANDESK Service Desk?

The integrated LANDESK ITSM suite helps you maximize user productivity, exceed end-user expectations, and reduce downtime. You gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance. Available on-premise, SaaS, or hybrid.

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LANDESK Service Desk Capabilities

Deliver the IT services, support, and information your employees need—when they need them—through fast, secure mobile access to the service desk.

Easy access 24/7 to IT products and services empowers end users to help themselves be more productive.

Report easily on service desk performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.

Build better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.

Integrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.

Improve performance in your wider business operations like HR, facilities management, or R&D by introducing processes beyond IT.

A Guide to Transforming Service Management

Read our new eBook - IT management industry experts share their advice and guidance on transforming IT service.

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EMA Report on Xtraction Solutions

Read the EMA impact brief and learn about how Xtraction's reporting and analysis complements LANDESK Service Desk.

The Power of Context in IT Service and Support Management

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SaaS, on-premise, hybrid—you decide

No single software delivery model fits all, yet no matter which model you choose, LANDESK Service Desk can do it all.


LANDESK Service Desk is verified on all 15 ITIL capabilities.

Mobile ITSM for end users

Give end users access to IT support from anywhere. Enable them to log issues or requests and view information about subscribed services while mobile.

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Oil States International

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The MAC Services Group

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