LANDesk® Process Manager
Change is one of the few constants in business today. It happens all day, every day. And how effectively your enterprise manages change can determine whether your business flourishes or founders. You can spend time, money and energy managing change manually, or you can implement a solution that lets you easily automate business and IT processes and change management. You can then use that solution to help keep your IT services in constant alignment with the needs of your enterprise and maintain the agility to easily make constant improvements and more.
LANDesk® Process Manager: Efficiency at the Speed of Change
Empower your enterprise to improve all of your IT and business processes while aligning IT and business services with LANDesk® Process Manager’s ease-of-use and scalable technology. Deploy it to begin implementing and more easily maintaining IT process automation for your own standards and/or Information Technology Infrastructure Library (ITIL) service management practices. Help introduce consistency to processes across the organization, improve the productivity of your users and your IT staff, increase your ability to adapt to frequent changes and reduce your IT costs.
With LANDesk Process Manager, your enterprise has a solution to help you:
- Save time and improve productivity by easily creating and maintaining an optimized change management system.
- Gain or enhance ITIL discipline and best practices and easily integrate ongoing compliance measures with your business processes.
- Save time and money by reducing or eliminating the need for development resources.
- Empower personnel with visibility into the processes they’re involved with.
- Maximize efficiency and cost savings by automating IT processes, including LANDesk® solution specific operations.
LANDesk Process Manager makes it easy for anyone in your organization—regardless of skill level—to participate in business and IT processes and manage their own workloads as well as the workloads of colleagues. Built-in tools for monitoring the progress of workflows and reporting and audit logs let participants easily analyze processes and help achieve continuous improvement.
Access an Easy-to-Use Change Management System
LANDesk® Process Manager empowers your enterprise to automate business procedures and change management by making it easier to envision, capture and execute processes for a wide range of IT and business requirements.
A drag-and-drop graphical user interface empowers virtually anyone in your organization to quickly and easily create and deploy processes. What’s more, the process owners stay in control of the process, the steps taken and the outcome, so you can automate with full predictability.
Workflows or portions of workflows can be reused in multiple processes to further expedite automation and organizational efficiency and agility. A combined process designer and run-time engine let you design and deploy processes in minutes or hours rather than days or weeks. And conveniences, such as using a subject line in an e-mail to initiate a process and empowering participants to use their mobile phones to keep processes on task further maximize efficiency.
Gain or Enhance ITIL Discipline and Best Practices
Easy-to-install, use and scale, LANDesk Process Manager offers change management, configuration management, IT service continuity management and other capabilities to empower your enterprise with ITIL best practices and discipline.
Change management functionality as well as integration with LANDesk® Service Desk ensures that your IT organization can follow corporate standards and procedures and/or ITIL disciplines, so IT can efficiently implement enterprise-wide changes without generating enterprise-wide impacts. IT can also more easily identify, record and classify incidents and quickly restore affected services, ensuring maximize availability and service levels. You can automate how you manage, identify, control and maintain existing configuration items and replace your current manual solution with an automated, scalable, fast, efficient process.
You get support for the overall business continuity management process by ensuring that required IT technical and service facilities are recovered within required timeframes.
Ensure Audit and Standards Compliance
LANDesk Process Manager lets you easily integrate ongoing compliance measures with business processes. And it provides access to all relevant current and historical information associated with change requests.
IT helps with compliance issues surrounding regulations such as Sarbanes-Oxley (SOX), Combined Code for Corporate Governance, Bilanz Reform, HIPAA regulations and others. Every step of any process is captured to give your enterprise absolute proof of control and support for any audit.
For instance, in order to achieve ongoing financial compliance, CFOs must guarantee that financial information is consistently and accurately tracked from source to disclosure and maintain insight into changes and adjustments that occur along the way. With LANDesk Process Manager, your CFO can monitor compliance metrics alongside other financial and operational metrics on an ongoing basis. And finance staff can easily and continually self-assess their control environment with an emphasis on remaining compliant and/or improving areas of weakness.
Empower Your Enterprise with Visibility
LANDesk® Process Manager’s process designer and business monitor give your personnel increased visibility into IT and business processes, which facilitates ongoing improvement and enhanced change management. Better visibility allows budgeting and planning to yield more consistent, predictable results, giving your enterprise a better chance of obtaining revenue and earnings forecasts, which helps reassure investors and ultimately helps increase the value of your enterprise and the satisfaction and loyalty of your customers.
Implementing a solid process management solution also reduces cycle times and labor-intensive tasks. Well-controlled and automated processes and systems help reduce the need for extensive audits—both internal and external. And with visibility into operations, you can often more easily identify low margin or loss-leading business and reporting units, customers, processes, products and more.