LANDESK Service Desk

Deliver Outstanding
IT Support Services

LANDESK Service Desk
 

Deliver IT Service Anytime Anywhere

LANDESK® Mobile Web Desk touch optimized interface gives support staff instant access to the service desk via a smartphone or tablet device. With Mobile Web Desk, service desk staff access the same functionality as LANDESK Web Desk but by using their preferred mobile device they can work with a familiar device connected to an intuitive interface enabling fast and consistent activity. They will receive the same levels of functionality no matter which of the supported mobile platforms are used. Mobile Web Desk delivers full process capability as recommended by the ITIL® framework. Unlike many mobile applications, functionality is not restricted; an analyst is free to work on any process or action from their mobile device. Service Desk staff now have the flexibility to manage workloads and resolve end user incidents interacting with ITIL-verified processes from anywhere.

With LANDESK Mobile Web Desk you can :

  • Access LANDESK Service Desk anytime, anywhere via a mobile device
  • Stay in touch with the latest information using graphical gadgets providing real-time summaries of key data
  • Allows IT Managers to respond immediately to requests
  • Follow the same processes and actions that are designed and implemented within LANDESK Service Desk
  • Get to work quickly – no client install or synchronize
  • Use many types of device and still have the same functionality

Key Features and Benefits

Features and Benefits

  • Takes advantage of LANDESK Service Desk process engine
  • Easy administration; simple installation on a server; no client installation required
  • Access to historical information logged within LANDESK Service Desk
  • Interact with the CMDB; perform lookups to view and modify configuration item details
  • Searchable knowledgebase
 
  • Traceable, interactive audit trail
  • Incorporates the use of service level agreements, operational level agreements, and underpinning contracts
  • Secure logon and logoff
  • Supports best practice and regulatory initiatives such as ITIL
 
 
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