LANDesk® Computer Telephony Integration
LANDesk® Computer Telephony Integration places telephone-related caller information and actions at the fingertips of service desk analysts. By making relevant incident and caller information available immediately, an analyst can quickly engage knowledgeably in an inbound telephone call, or easily initiate an outbound telephone call from within Service Desk. Call handling speed, accuracy, and quality are improved, which in turn improves user service and satisfaction.
See what LANDesk Computer Telephony Integration can do for you. Contact your nearest LANDesk representative for more information.
Key Features and Benefits
- Achieve greater operational efficiency delivered through improved productivity and performance of analysts and customer service agents.
- Increase customer satisfaction through improved responsiveness.
- Boost customer satisfaction through awareness of caller’s identity and outstanding issues prior to taking the call.
- Improve visibility of progress against individual, team, and departmental KPIs by combining call handling and support statistics to produce detailed reports.