LANDESK for Managed Services Providers

IT Service Management, Endpoint Management, Asset Management and Mobile Device Management technology designed for the unique requirements of Managed Services Providers

Proven Solutions for the Specific Needs of Managed Service Providers

IT Service Management, Systems and Security Management, Asset Management, and Mobility Management solutions from LANDESK are employed by Managed Service Providers (MSPs) worldwide to support users across multiple client environments and to increase MSP revenue streams. As an MSP Alliance Accredited Vendor, LANDESK® technology, licensing, and delivery of solutions has been developed specifically for the unique requirements of the MSP sector.

LANDESK provides a complete solution that offers you:

  • Demonstrable ROI and lower Total Cost of Ownership (TCO)
  • Integrated and automated ITSM, ITAM, and Mobility Management via a single Workspace user interface
  • A Service Desk tailored to the requirements of the MSP community-multi-tenancy, time management, complex SLA, and contract management
  • Xtraction® data-aggregation reporting technology that lets IT organizations connect multiple data sources into a single, easy-to-use solution, with connectors to multiple service management, asset management, network monitoring, and telephony PBX solutions
  • Secure multi-client environment/multi-tenancy
  • Single agent technology with components that can be switched on and off for MSP customers via tick boxes

Benefits of being a LANDESK MSP include:

  • Ability to purchase LANDESK products via a subscription model
  • Subscribed licenses are transferrable
  • Ability to include LANDESK Systems, Security, and Mobility technology in the contracts that MSPs provide to their customers
  • True multi-tenancy capabilities
  • Tiered pricing
  • Access to the LANDESK Partner Portal
  • Dedicated account management
  • Access to beta versions and trial software
  • Marketing materials
  • Customer support
  • Partner communications: Hotsyncs, Newsletters, Announcements

The Bunker

Profile:

Provider of ultra-secure IT hosting services.

Industry:

Technology - Services

Category/Product(s):

Systems Management, Security Management, Services Management

Key Benefits:

  • Single point of control for the service desk, helping the company maintain a consistent approach to incident and problem resolution and raise levels of service and support performance
  • Increased visibility of service management operations such as the types of errors that occur, making it easier for IT staff to spot areas where extra capacity is needed to support the business
  • Insight into the costs associated with IT maintenance tasks, allowing the company to spot opportunities to make processes more efficient and save staff time

In the past, we had to check four systems to monitor our IT environment; now, we can see all the issues on a single pane of glass. Adopting a more structured approach to recording errors helps us solve them faster, and our success is reflected in increasing levels of system availability.

Matt WattsHead of BSS/OSS, The Bunker

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