SENSIPLE's Lync CTI Adapter is a single smart solution that handles intelligent routing and streamlines customer management. We deliver a refreshing connected experience by tightly integrating Lync desktop with contact centers and help desks.
Whether you have contact center, service desk or a simple help desk for delivering support services, integrating Lync will significantly improve your customer experience and reduce costs.
Our Lync CTI adapter can give you an edge over your competitors by connecting employees with each other, your partners and your customers in real-time; also connects External User/ Customer(not an Lync user) calling helpdesk over PSTN/ Mobile phone.
Sensiple integrate's Lync with LANDESK adding a new way for analysts to chat with end users'.
You will find our solution/integration videos on our
Lync CTI Adapter flyer
Voice Biometrics for Helpdesk flyer