Sensiple

Let your Contact Center, Service Desk or Help Desk get the Best of Lync

Sensiple is a global leader in consulting and Information Technology Services company Head quartered in United States-New Jersey with its offices in Singapore and India. Sensiple is an ISO 9001:2008 certified organization, delivering resilient services to our customers with over 95% of repeat business. With ability to adapt industry best practices with Multinational & Fortune 500 Clients across US & APAC regions, we have achieved unmatched long term. Our complete range of services includes customer experience, digital & enterprise applications, infrastructure services and testing.

Integration

SENSIPLE's Lync CTI Adapter is a single smart solution that handles intelligent routing and streamlines customer management. We deliver a refreshing connected experience by tightly integrating Lync desktop with contact centers and help desks.

Whether you have contact center, service desk or a simple help desk for delivering support services, integrating Lync will significantly improve your customer experience and reduce costs.

Our Lync CTI adapter can give you an edge over your competitors by connecting employees with each other, your partners and your customers in real-time; also connects External User/ Customer(not an Lync user) calling helpdesk over PSTN/ Mobile phone.

Sensiple integrate's Lync with LANDESK adding a new way for analysts to chat with end users'.

You will find our solution/integration videos on our  YouTube channel.

Resources

Lync CTI Adapter flyer

Voice Biometrics for Helpdesk flyer

Contact

Website: http://www.sensiple.com

Email:  cxservice@sensiple.com