Remote Assistance

Customer Challenge:

  • I want to reduce incident resolution times.
  • How can I reduce desk-side visits?
  • I want to take full advantage of the vPro capabilities we’ve invested in.
  • How can I manage mobile users?

How is it typically done today?

  • Costly, time-consuming desk-side visits
  • Users drop off their machine to IT dept.
  • Leverage unmanaged remote control tools
  • Inability to manage remote users
  • Out-of-band = Out-of-luck
 

LANDesk Solution:

  • Robust, secure, centrally managed
  • Complete control of client systems – active or passive
  • Integrated tools – remote control, inventory, & monitoring
  • Remotely manage remote, unmanaged and out-of-band devices
  • Remotely manage regardless of user location
  • Fully leverage vPro capabilities, including systems in out-of-band states

Success and Savings:

  • Problem resolution savings of 24% with overall reduction in help desk calls by 20% for overall systems management
 
 
 
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