The Bunker


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Profile:

Provider of ultra-secure IT hosting services.

Industry:

Technology - Services

Category/Product(s):

Systems Management, Security Management, Service Management

Key Benefits:

  • Single point of control for the service desk, helping the company maintain a consistent approach to incident and problem resolution and raise levels of service and support performance
  • Increased visibility of service management operations such as the types of errors that occur, making it easier for IT staff to spot areas where extra capacity is needed to support the business
  • Insight into the costs associated with IT maintenance tasks, allowing the company to spot opportunities to make processes more efficient and save staff time

In the past, we had to check four systems to monitor our IT environment; now, we can see all the issues on a single pane of glass. Adopting a more structured approach to recording errors helps us solve them faster, and our success is reflected in increasing levels of system availability.

Matt Watts Head of BSS/OSS, The Bunker