Scottish Qualifications Authority


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Profile:

The national awarding and accreditation body works with schools, colleges, universities and training organisations to develop and deliver qualifications and assessments.

Industry:

Education

Category/Product(s):

Service Management

Key Benefits:

  • Helps employees work more productively, by consistently exceeding IT service level targets and providing selfservice abilities.
  • Increases efficiency with faster resolution of issues, more mature change management processes, automated workflows and a cost-effective software-as-a-service model.
  • Inspires greater user satisfaction, enabling the SQA IT department to proactively engage with the business to deliver relevant IT service-related information via an intuitive web interface.
  • Drives better decision-making by providing greater visibility of IT and facilities management; capabilities that will soon be extended to other parts of the business.

With LANDESK Service Desk, we have gained a centralised point of control for IT service delivery that offers unprecedented visibility into our operations.

Debi Brockett Head of Service – IT Operations, Scottish Qualifications Authority