Princeton HealthCare System


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Profile:

A leading healthcare provider serving the lifelong needs of central New Jersey residents.

Industry:

Healthcare

Category/Product(s):

Service Management

Network:

  • 2,100 Linux thin clients
  • 300 Windows PCs

Key Benefits:

  • 95 percent success rate on SLAs
  • Reports meet auditor requirements
  • 50 percent reduction in end-user calls
  • Data confirms cost-cutting decisions
  • Pays for itself

Service Desk has allowed us to streamline one of our teams from 14 technicians down to 10. These [and other] changes have saved us significant amounts of money in cost avoidance, as well as hundreds of technician hours a year that can now be devoted to more mission-critical tasks.

Ed Henry Director of Technology, Princeton HealthCare System