Oldcastle, Inc.


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Profile:

A leading manufacturer of outdoor building products in North America.

Industry:

Manufacturing

Category/Product(s):

Systems Management, Security Management, Service Management

Challenges:

  • Free up IT staff to perform strategic jobs.
  • Technicians overwhelmed with simple support tasks.
  • Point tools unreliable and difficult to use.

Network:

  • 5,000 Windows PCs
  • 250 Windows servers
  • 380 locations in North America

Key Benefits:

  • Help desk ticket queue reduced from average of 200 to 40
  • Tickets resolved 93 percent faster
  • Auto install of SP3 saves $48,000 in tech time
  • Eliminates $37,000 in annual imaging costs
  • PC build time reduced from three hours to 20 minutes
  • Reclaimed licenses save $65,000 in cost avoidance

LANDESK has taken us from what I consider the Dark Ages and turned us into a more strategic IT department. It allows us to focus more on growing and enabling the business rather than simply preventing the IT systems from failing.

Douglas LeBlanc Technology Director, Oldcastle, Inc.