Profile:

The main European consortium in the design and production of missiles and defence technology

Industry:

Aerospace

Category/Product(s):

Systems Management, Security Management, Services Management, Asset Management, Mobility Management

Challenges:

  • MBDA needed to update the service desk and client management systems of the three Italian offices that employ 1,500 workers.

Network:

  • 10,000 employees worldwide

Key Benefits:

  • Improving the effectiveness of IT services
  • Optimizing IT management through an integrated solution
  • Increasing efficiency, resulting in IT resource time savings

The solution has been very well received by users, especially the part related to software distribution. We no longer need to go from one user to another to install a program. We can do it all remotely very easily, which we could not do before. This increased efficiency saves a lot of time. Some processes have been automated, improving the tracking of activities. For example, we exchange fewer emails.

Daniele Vitelli IT Project Manager, MBDA