Kent and Medway Health Informatics Service

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IT service provider for healthcare organisations in Kent and Medway




Service Management

Key Benefits:

  • Provided for the centralised control of 35,000 users and 23,000 endpoint devices.
  • Resulted in first-time fix rates of 40%, with future results anticipated to reach 80%.
  • Expected to reduce helpdesk calls, and cut call resolution times from three days to one day, on average
  • Enabled improvement of self-service capabilities, which will give end users greater control over service management, increasing issue resolution and reducing administrative burden on IT teams.

We have been very impressed with LANDESK, both in terms of the quality of its solutions and engagement with customers, and we feel that the LANDESK roadmap is right in line with where we want to be.

Darren Spinks Senior IT Team Leader, Kent and Medway Health Informatics Service