Diagonal Consulting


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Profile:

IT systems integrator and consultancy.

Industry:

Consulting

Category/Product(s):

Services Management

Key Benefits:

  • Global Service Desk with round-theclock support to SAP consultants and customers in the UK and USA
  • Robust framework for all time management, billing and client management processes
  • Can measure the performance of the Global Service Desk against multiple client SLAs
  • Integration of service desks with those of customers facilitates real-time communication and unified customer response
  • Innovative Configuration Management Database minimises the impact of change on Diagonal’s clients

LANDESK’s workflow-based architecture is one of its biggest advantages. Process has been fundamental to the success of the implementation.

Graham Carter Support Operations Manager, Diagonal Consulting