Derbyshire Health Informatics Services


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Profile:

Provides leading-edge IT services for eight primary care trusts.

Industry:

Healthcare

Category/Product(s):

Service Management

Challenges:

  • Existing proprietary service desk software could not easily be integrated or developed in line with the organization’s ITIL strategy and with NHS Connecting for Health (CfH) guidelines.
  • Derbyshire Health Informatics Services (DHIS) needed a solution that could scale to enable a small staff to handle 16,000 users and more than 70,000 incidents per year.
  • The solution needed to meet tight budgetary requirements, in terms of both acquisition and ongoing costs.

With its highly granular reporting features, ITIL®- compliant processes, and comprehensive record of all IT service management-related activities, LANDESK® Service Desk helps us maintain our credibility with customers and regulators, and ultimately enables us to provide the best possible service to the NHS and the wider public.

Daryl Barber Customer Service Manager, Derbyshire Health Informatics Services