Profile:

The European Online Credit Specialist

Industry:

Banking

Category/Product(s):

Systems Management

Key Benefits:

  • Cost reduction through process optimization (automation of repetitive tasks)
  • Increased efficiency in incident processing
  • Proactive impact analysis: Change preparation and risk identification

The first returns that we observed showed a high acceptance rating from the end users and analysts. They were most satisfied by the intuitive workflow, adaptability of the solution and management of SLAs.

Olivier Kling Director Information Systems, Cofidis