Christopher Newport University


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Profile:

No. 6 “Up-and-Coming School in the South” by U.S. News & World Report.

Industry:

Education

Category/Product(s):

Systems Management, Services Management

Challenges:

  • Track all university resources and implement efficiencies and cost savings.
  • Asset losses each year.

Network:

  • 1,800 Windows PCs
  • 700 Apple computers

Key Benefits:

  • Save $100,000 a year on software licenses
  • Solution will pay for itself in three years
  • Track every campus asset, from artwork to servers
  • Integrate business processes into the service management infrastructure
  • Eliminate dozens of manual processes used by all departments and facilities
  • Realize a potential savings of hundreds of thousands a year through loss prevention alone

Service Desk delivers all the help desk functions we need and much more. It integrates business processes into our service management infrastructure, and provides an interface for software licensing, change management, financial management and all of our other management needs.

Stephen Campbell Chief Information Officer and Information Security Officer, Christopher Newport University