Cegedim Outsourcing


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Profile:

International firm dealing in IT services.

Industry:

Technology - Services

Category/Product(s):

Service Management

Key Benefits:

  • Great flexibility for the modeling of processes, whatever their use
  • Users can personalize and protect customer environments on a shared platform
  • Complete, dynamic customer web portal improves quality and the processing and follow-up of incidents
  • Productivity gains from incident registration
  • Continuous improvement prospects (agile mode)

Our aim was to acquire a tool capable of improving the structure of our services and which could be adapted to each of our customers.

Stéfane Vallois Technical Manager, Cegedim Outsourcing