21st Century Oncology


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Profile:

A leading provider of advanced radiation therapy.

Industry:

Healthcare

Category/Product(s):

Systems Management, Security Management, Services Management, Asset Management, Mobility Management

Challenges:

  • Simplify network management to help ensure continuous patient care
  • No historical repair data means slower resolution times
  • Lack of inventory creates a ripple effect
  • Manual imaging is time consuming and expensive

Network:

  • 5,000 Windows PCs
  • 5 servers

Key Benefits:

  • Repair calls reduced 50 percent in first few months and continue to decline
  • Predictive knowledge base significantly improves resolution times
  • Self-service feature allows users to resolve problems
  • Shipping costs reduced $65,000 in first year
  • The solutions pays for itself

Before, we were taking 3,000 repair calls a month. Within months of installing LANDESK, those calls were cut almost in half, and are still decreasing.

Wesley Shepherd Director of IT Support Services, 21st Century Oncology