SALT LAKE CITY —
January 19, 2016 — LANDESK today announced LANDESK Service Desk 2016. This
release rolls up enhancements made in the past year and delivers additional
capabilities designed to empower individuals to be more productive, to provide
exceptional user experiences and to further support organizations in their drive
to modernize IT.
updates, we are continuing to improve our modern, simple user experience,” said
Ian Aitchison, ITSM and ITAM product director at LANDESK. “These new
capabilities will further increase IT productivity, making it easy for our
customers to do great things within their IT departments that will benefit the
include the following:
modern workspaces. The IT analyst and end user workspaces
have been further enhanced to highlight recommended services and to deliver
meaningful service descriptions, images, videos, dynamic windows and more.
business agility with design apps and new Design App Store. A
new LANDESK Design App Store allows Service Desk administrators to create, view
and select new modules and customizable capabilities, such as project portfolio
management, social media and gamification apps to better support their
and inspire with gamification design app. Use gamification
mechanics to motivate positive team performance in support of service
management goals. This new app is freely available from the new Design App
integration to Skype for Business. A new Skype adapter efficiently captures
valuable exchanges between business users and IT within Service Desk. The
connection to Skype improves tracking, knowledge sharing and the end user
experience without disrupting productivity.
multilingual service management. For global organizations that require
multiple language support, new features enable ‘single-point’ administration of
dashboards — providing one view in any language, for any role, anywhere.
information regarding LANDESK Service Desk 2016, please visit http://www.landesk.com/products/service-desk.
the global authority on user-centered IT, enables users to be their most
productive while helping IT embrace the speed of change. Through the
integration and automation of IT systems management, endpoint security
management, service management, IT asset management, and mobile device
management, LANDESK empowers IT to balance rapidly evolving user requirements
with the need to secure critical assets and data. With offices located across
the globe, LANDESK is headquartered in Salt Lake City, Utah. For more
information, visit www.landesk.com.
Copyright © 2016, LANDESK. All rights reserved.