SALT LAKE CITY — June 28, 2016 — LANDESK today announced it
has been named as one of this year’s “Top Ten Best Support Sites” by The
Association of Support Professionals (ASP) for the second consecutive year.
This award recognizes companies that exemplify exceptional online service and
support in the industry.
LANDESK was honored this year in
the medium-sized company division, which encompasses companies with revenues up
to $1 billion. This underscores LANDESK’s considerable growth from 2015
to 2016 of both personnel and revenue.
The award celebrates LANDESK’s noteworthy community support
and customer portal that empower its users to resolve any questions they may
have while using LANDESK products. The mobile-optimized site is slick and easy
to use through a single sign-in that opens to both the support portal and
“At LANDESK, we focus on empowering our customers to use our
products in a pain-free way that benefits their whole organization. Our modern,
intuitive support site largely drives that customer success,” said Steve Daly,
CEO of LANDESK. “Receiving this honor highlights the fruition of a site that
presents the best customer support and self-help in the industry. We’re
thrilled that the ASP has recognized such efforts.”
The site provides customers with clear steps to resolve
known requests, allowing the internal support team time to allocate to
diagnosing and fixing new issues. The site also facilitates collaboration of a
network of talented people to solve questions together. This process helps
customers receive more direct assistance from the appropriate LANDESK team when
requested, promoting better customized service.
The top ten winners were selected by a panel of 90 judges
with years of experience in web support design and implementation. This group
used a scoring system of 25 performance criteria to evaluate candidates and
identify the award recipients. The evaluation process included overall
usability, interactive features, community engagement, design and navigation,
and knowledgebase and search implementation, among other benchmarks.
“Web support is always improving and evolving, so we are
continually raising the bar on our scoring criteria to mirror refined
standards,” said ASP executive director Al Hahn. “We were amazed at how
outstanding the sites of our winners are in supporting their users. LANDESK’s
site particularly exemplified industry-leading technology.”
To learn more about LANDESK’s vision of user-centered IT,
please visit www.landesk.com. To learn more about
LANDESK’s support community, please visit community.landesk.com.
LANDESK is the global
authority on user-centered IT. By integrating and automating IT tasks, LANDESK
helps organizations balance rapidly-evolving user requirements with the need to
secure critical assets and data. LANDESK is headquartered in
Salt Lake City, UT, and has offices all over the world. To
learn more, visit www.landesk.com.
Copyright © 2016, LANDESK.
All rights reserved.