SALT LAKE CITY - February 17, 2011 - LANDESK Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced the findings of a commissioned ROI study by IDC* on the use of LANDESK products to automate IT change and configuration management processes.
Keeping users productive is one of the main functions of the IT organization, requiring continual updating, patching and migration of PCs. Customers interviewed for the study reported challenges in managing the diversity of desktops, laptops, servers and mobile devices in their organizations. These challenges include asset and license management; automated provisioning; desktop management; operating system deployment; secure endpoint management and patch management.
The IDC ROI study found that on average, LANDESK customers realized a three-year return on investment of 698% for their deployed LANDESK solutions - a nearly sevenfold return. The average payback period to recover the initial investment averaged a short 5.1 months.
"Overall, the analysis demonstrates that automating manual processes is critical to reduce costs and simplify IT complexity," said Mike Hall, senior vice president of sales and marketing at LANDESK Software. "IT executives need to do more to control the management of new desktops, servers, and particularly the ever-increasing variety of mobile devices. LANDESK solutions help IT provide greater business value, even as their IT environments rapidly increase in scale and complexity."
Organizations participating in the LANDESK-sponsored IDC study were able to quantify the following benefits from deploying LANDESK management solutions:
- IT staff productivity increase. Optimizing IT staff activities through automation reduced IT staff time spent keeping the lights on by an average of 41%, freeing up valuable staff resources for more business-related initiatives. The result was an annual savings of $15,674 per 100 users.
- User productivity increase. User downtime caused by system outages, virus attacks, security intrusions, and change and configuration activities was reduced by 49%. The result was an annual savings of $9,441 per 100 users. One key area of improvement included system downtime which was reduced by 75%.
- IT cost reduction. Optimizing IT operations reduced costs in multiple areas including infrastructure, outsourced services, management software, and IT travel. The result was an annual savings of $6,907 per 100 users.
Total customer benefits cited in the study were $32,022 per 100 users annually.
For this study, IDC conducted in-depth structured interviews with IT managers and professionals from a selection of global LANDESK customers. Data gathered from these interviews was analyzed using IDC's standard ROI methodology.
To view a copy of the IDC report, "Gaining Business Value and ROI with LANDESK Software: Automated Change and Configuration Management," visit
About LANDESK Software
is a leading provider of
systems lifecycle management
IT service management
solutions for desktops, servers and mobile devices across the enterprise. LANDESK enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDESK is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at
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* IDC White Paper sponsored by LANDESK, Gaining Business Value and ROI with LANDESK Software: Automated Change and Configuration Management, IDC #225937, January 2011.