SALT LAKE CITY - April 19, 2010 --
, a global leader in PC lifecycle management, endpoint protection and IT service management, today highlighted the findings of a March 2010 Forrester Research, Inc. report titled, "Market Overview: IT Service Management Support Tools," in which the independent analyst firm reports on the increasing responsibility of service desks.
The report states, "the role of the service desk has expanded to support a much broader range of IT management activities, and IT organizations need to match their solutions to these maturing needs…The service desk today functions as the front office of IT and orchestrator for many of the IT service management (ITSM) activities described in the ITIL best practice library. The process areas of incident and problem management, change management, configuration management, release management, and many more all need to be connected and orchestrated to benefit the service consumer."
In citing LANDESK within the report as an emerging leader, the report states, "These service desk management vendors have less visibility, less market share, and in some cases limited geographic coverage, but their scalability and functionality reach that of the megavendors. These vendors focus on the IT service desk customer and creating solutions that can be implemented relatively quickly. The solutions of these vendors have solid product functionality and features at a very competitive price."
In reviewing solutions criteria, LANDESK Service Desk Suite is recognized for achieving Pink Elephant's software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service and support.
"It's extremely gratifying to be named an emerging leader in ITSM solutions by a leading analyst firm such as Forrester Research," said Steve Workman, vice president of product management, LANDESK Software. "LANDESK's ITSM solutions are built on ITIL best practices and offer powerful integration capabilities that enable our customers to blend other IT and business systems together. We're seeing a need for companies to have a clear view into their data and assets across the businesses in order to better control and manage their enterprise."
Outstanding ITSM Made Easy
LANDESK Service Desk is a consolidated service desk solution that enables an organization to deliver outstanding IT service to both employees and customers. The solution features all the core ITSM functionality expected from a market-leading service management software application, including ITIL verified; incident, problem, change and asset management; workflow; options for user and customer self service; knowledge-based systems and management reporting; as well as facilities to integrate with leading, independent business productivity applications.
LANDESK Service Desk is verified to meet the mandatory functional requirements for ITIL compatibility, which makes it the ideal solution for providers of IT service who are using or wish to introduce ITIL best practices.
To learn more about how LANDESK helps its customers with ITSM see a customer
case study here
LANDESK is attending the
14th Annual International IT Service Management Conference and Exhibition
in Las Vegas February 21 - 24. To learn more about LANDESK's integrated service management tools, please visit
About LANDESK Software
LANDESK Software is a leading provider of systems, security, IT service, and process management solutions for desktops, servers and mobile devices across the enterprise. LANDESK enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDESK is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at
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