LANDesk and the Service Desk Institute recently surveyed over 10,000 senior ITSM professionals to discover how service desk staff are spending their time, and whether they are spending it efficiently.
We all know that service desks can, at times, be places of stress, anxiety, and tension. In fact, 79% of respondents said they feel under pressure at work and 49% feel guilty when taking a holiday! The following research report provides insight into how people are dealing with these pressures, which should be of interest to anyone in the ITSM space.
Anatomy of the Service Desk Infographic