Customer Success

Now, an Advocate Health Care IT technician can inventory every asset on the system in a matter of minutes. "We no longer have to send people onsite to take inventory," said O'Brien. "It's impossible to quantify exactly how much time and overhead that eliminates. But to put it into perspective, when we installed LANDesk we had about 4,500 PCs. We now have 27,500, but we need less staff today to support six times as many machines."

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"LANDesk allows us to easily control and secure our data and ensure our devices are inventoried and protected. The solution is absolutely a mission-critical tool for us."

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"LANDesk has given us greater visibility, flexibility and control over the management and security of our endpoints, while significantly increasing our overall user satisfaction. It has been a great success for us."

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"LANDesk has changed the way we work, allowing IT to be a better partner with business, prove its value, and be  more proactive in creating and easily deploying solutions that help the business succeed."

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"There are so many things we do with LANDesk that it has become the single most useful tool in our arsenal."

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We are very happy with LANDesk Management Suite. Its central management makes it easy to use, allows genuine activity tracing, and saves us time.

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"Flexible technology combined with an approachable, helpful team make LANDesk a winning formula for our business."

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"Over the last 10 years, in both the corporate world and in the school system, I’ve worked with many different management systems, and LANDesk® Management Suite for ThinkVantage™ Technologies is one of the best products I have ever used."

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"I recommend LANDesk® Service Desk over any of the other leading service desk products out there. It has increased our productivity, decreased our time of call closure, minimized our down time, and has saved us significant time and money."

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LANDesk Management Suite has enabled us to collect inventory data for asset and software license management, helping us to move toward a common global inventory. The solution is also a cornerstone of our standardized working procedures and documentation both of which improve quality and reduce costs.

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"From its remote control to budget planning and asset management capabilities, LANDesk Management Suite has become a critical part of our service infrastructure."

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With LANDesk, we found a partner who thinks like BCD Travel. Together we continue to build solutions that support our ever-growing and complex business. 

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“With LANDesk Management Suite we can plan, test and run automated software deployments from a central point of control, saving significant time and effort for IT staff and enabling them to focus on higher value tasks.”

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"We had about 400 computers that were supposedly clean, but when we brought LANDesk Antivirus in, it immediately detected the viruses and automatically removed them."

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"In our first two months of implementation, LANDesk® Antivirus removed over 1900 pieces of spyware that our previous solution failed to find or remove."

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"The product paid for itself just with our refresh program. And while the refresh program alone continues to save us about $150,000 each year, the total annual savings in technician hours is incalculable."

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"LANDesk solutions are always on the cutting edge, but they’re easy to use and do what we need them to do.  Overall, LANDesk® Management Suite and LANDesk® Application Virtualization enable us to do things we could really never do before."

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"LANDesk has revolutionized how we get things done here, and we’ve only just begun to tap into its capabilities."

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"Our users expect us to keep their endpoint devices up-to-date at all times and, in case of a problem, to get their devices up and running again as quickly as possible. We even grant an SLA for resolving problems within 24 hours."

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"We have received very positive feedback from our customers. Ninety-seven percent are 'very satisfied' with the Service Desk portal. For our company, it is an excellent window of opportunity"

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“Gli utenti sono soddisfatti di questo cambiamento anche perché dispongono di servizi che prima non avevano, in particolare il supporto agli utenti fuori sede per lunghi periodi è un plus molto apprezzato. La gestione del parco macchine è più efficace e veloce, mentre le informazioni che otteniamo dall’inventario software ci permette di attivare un piano di sviluppo con serenità."

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"Once again LANDesk required only very minor customisation to provide us with a highly tailored and highly automated solution. The gains to date in the reduction of manual hours have been significant, so we know we made the right choice by selecting LANDesk."

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It made business sense to go with LANDesk. Its solutions worked out to be far more cost-effective for us to implement than the nearest competitors in the various technology streams such as Security and Service Management. We also knew that we could effectively integrate LANDesk solutions with our existing IT environment, making it easier for our team to handle IT queries or updates with less training required and a central, integrated console to manage from.

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"The first returns that we observed showed a high acceptance rating from the end users and analysts. They were most satisfied by the intuitive workflow,  adaptability of the solution and management of SLAs."

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Our experience with LANDesk has been very good both with their solutions and with their support. We plan to utilize additional LANDesk solutions in the future.

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"I can’t say what the exact return on investment for LANDesk has been, except that it’s priceless."

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"LANDesk Management Suite has enabled DaVita to create  work environment that is optimized for how we want and need to do business."

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"Using LANDesk Management Suite, the District of Columbia went from staffing sixteen sites with thirty two people to one centrally located site with eight people – saving the city on man-hours and resources to the tune of some $500,000 in the snow season of 2004."

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"LANDesk Management Suite blew my socks off with both demos that I saw and I knew it was the perfect tool for us. Because we’re a hospital, we’re running a 24/7 operation. We have to be able to respond to any request at any time. My techs thank me almost daily for LANDesk; they love the tool probably more than me!"

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"With its highly granular reporting features, ITIL-compliant processes, and comprehensive record of all IT service management-related activities, LANDesk® Service Desk helps us maintain our credibility with customers and regulators, and ultimately enables us to provide the best possible service to the NHS and the wider public."

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“LANDesk® Service Desk centralises the way our SAP consultants work. They have a common platform to manage their time and keep up-to-date with their clients. We now have a real business tool that tracks the performance of the service desk and our own performance against tangible client deliverables. This proactive approach enhances customer satisfaction.”

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"With 6,300 PCs and POS terminals spread among 826 locations, accessing all of the tools we need from a single console was key."

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"LANDesk has been great to work with. They always want customer feedback. They’re always driving to improve their products. Overall, the LANDesk solution and support has enabled us to do more with less effort, time and cost."

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"The ROI for LANDesk provisioning is huge. Tasks that took take days and weeks to do before, now take minutes."

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"Ultimately, it’s all about customer satisfaction and that’s what LANDesk allows us to bring to the business,enabling us to be much more efficient and focus on what’s most important."

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"We have been able to assist the users much better than before. LANDesk has improved the image of the IT-department both in the management team and among the employees."

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"Through the implementation of the LANDesk suites our IT organization has been able to implement a processoriented ITIL framework that has allowed us to be better organized, more proficient, and more successful so we can better support and drive forward the business."

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"I’d estimate that LANDesk® remote control has reduced the amount of time it takes for us to resolve network issues by 75 percent, and has reduced the number of times tech support has to visit PCs by 90 percent."

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"LANDesk from Avocent has helped us fundamentally change the way we manage IT – saving time for IT staff, improving service for endusers, and enhancing security while reducing operational costs."

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"When we looked at what our needs truly were, we realized that we needed more than just a short term fix, we needed a comprehensive solution that would meet our long term business needs, and that meant LANDesk."

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"It’s important that we have a single solution that adds value and brings automation to everything we do, allowing us to easily get the work done we need to do."

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"We’re at a point now that when we plug a system into the network, the LANDesk client is included—it’s not optional, because of the value it gives us."

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"With such a rapid implementation, we were able to realize the benefits even more quickly. Security is not a product, but a continuous improvement process. We will continue to work with LANDesk as our vendor for systems and endpoint security management."

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"Not only did LANDesk Management Suite meet our immediate needs, it also allowed us to automate all our IT projects, creating more cost efficiencies and further improving the service we offer to users."

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"LANDesk provided optimum support during our nationwide Windows 7 rollout"

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LANDesk paid for itself in just the first three months.

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"Touchpaper has enabled us to consolidate and streamline our services so we can deliver a higher level of overall service to our internal customers."

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"We are seeing a huge reduction in the amount of traveling time for local technicians. The cluster in Brussels, Belgium, supports five smaller sites as well as the European headquarters. Before we deployed LANDesk® Management Suite, an engineer would visit each site for a full day each week. Now, on average, an engineer visits once every four weeks. Brussels is handling all other problems remotely."

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"In the past, the HCor team spent about 80 minutes per computer to prepare to meet the prerequisites for installing a desired application. With LANDesk, we are able to create one report with a list of all the computers that meet the desired application’s installation prerequisites. The service time dropped from 80 minutes per computer to a few minutes per user—for hundreds of PCs throughout the hospital."

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"Since implementing LANDesk® Management Suite, we’ve been able to do a lot more work in a shorter period of time and our relationship with our internal customers has been much better. I have to credit LANDesk Management Suite for what it tells us and how it lets us do our job better."

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"LANDesk redueces the time we spend on mundane tasks up to 70 percent or more. We would need at least four more technicians to do what we do today with LANDesk... which is a cost avoidance of some $160,000 a year in salaries alone."

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“With LANDesk Management Suite we achieved full control of our software and hardware, licensing included. We can audit licenses through simple queries from the central console.”

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"LANDesk solutions enable us to respond quickly to business needs and to make sure there are no interruptions to business services. To keep our environment productive and secure, LANDesk is a support center necessity."

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"It’s hard to find a partner that delivers at such a high level, but LANDesk certainly does."

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Kent & Medway HIS are using LANDesk Service Desk to transform customer asset management using the CMDB allowing them to make informed decisions on change control and maximize the use of software licence.

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"Totally unprompted, the auditors said ‘we can see how the system runs your business and does what you want it to do.’ For me, this was the ultimate compliment and highlights the key strength of the LANDesk solution, that of flexibility. I am completely confident that we can configure and customise the system to do whatever we need it to do to support our organisation both strategically and tactically."

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"LANDesk Service Desk has enabled us to integrate all of our services so we can offer our customers a single point of contact from the service desk. Instead of offering fragmented services, LANDesk has allowed us to join together once disjointed silos and functions into seamlessly integrated services for contract management, change management, procurement and more.

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"New advances in LANDesk technology will support our mission to achieve industry best practice, greater efficiency, and security in the future."

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Lambeth’s ‘joined up’ vision is pioneering. We set ourselves the goal of providing real-time interaction and access to integrated IT, facilities and HR services in one place and online. LANDesk has genuinely helped us to make administration simpler, enabling us to reduce the cost of delivering a consistently better service and beat our own performance every quarter

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"LANDesk provides me the tools and technologies I need to secure and manage my IT environment in a way that saves me time and money, while allowing me to focus on other important projects."

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"It’s hard to put a dollar value on what LANDesk Management Suite has done for us, but it’s huge."

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"Thanks to the LANDesk Software solution, new hardware or software details are entered on to the system without delay. We find this an enormous benefit when solving problems remotely. The support team can not only view users' PC screens, but also check the current configuration of each computer. This makes it easier to identify the cause of the problem — whether it's a newly installed component or a recent software upgrade, for example. We're saving a great deal of time as a result of this capability."

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"Because not all our employees have computers, some have more than one, and many share computers, it did not make sense for us to make licensing decisions based on head counts. We needed a product that would give us real numbers and LANDesk Management Suite has helped us remain compliant on our software. Another benefit of an accurate workstation count is that now we have a tool to prevent us from buying unnecessary licenses."

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"LANDesk Management Suite enables us to install from a wider range of packages than before, and it adds a significant amount of functionality that we didn’t previously have, including automatic OS patches and hardware inventory management."

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"Before it could take up to 16 hours to distribute software. Now, a major deployment might take an hour. That’s a 94 percent increase in productivity."

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"The LANDesk® solutions paid for themselves in the first 12 months."

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"LANDesk has had a huge impact on our team’s ability to be responsive, function effectively, and succeed at managing and securing our PCs."

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"With the new Touchpaper software, customer incident transfers between teams have become much smoother and quicker for the customer and easier for the support team to manage."

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"Our inventories used to be out of date as soon as we completed them. With LDMS, the inventory is automatically updated daily. The cost savings of that feature alone have saved us thousands of dollars. We are able to manage our licenses better and compliance is no longer an issue."

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"We’re confident that Service Desk and Active Knowledge are going to make a tremendous difference in the department."

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"LANDesk has proved to be an invaluable partner in making our shared services vision a reality."

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"Application or update deployments in all of our stores used to be an expensive and time-consuming process, taking up to 90 days. With the LANDesk® software distribution feature, we can transfer new applications and updates to each computer in our 2,400 stores in just a single day."

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"We always have to do more with less and LANDesk offered the toolset we needed at a very cost-effective price. In fact, we estimate that LANDesk will pay for itself in the first twelve months."

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LANDesk has taken us from what I consider the Dark Ages and turned us into a more strategic IT department. It allows us to focus more on growing and enabling the business rather than simply preventing the IT systems from failing.

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"The configurability of the LANDesk solution under our own control has saved us at least 30 days’ consultancy costs."

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"LANDesk Management Gateway combines with the other LANDesk solutions to enable us to get our jobs done, no matter how remote our machines might be."

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"The impact that LANDesk® Management Suite has had on our IT operations is remarkable and has yielded immense benefits from time and cost savings to increased productivity and happier users."

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"LANDesk provides a complete audit trail of our assets from procurement to disposal. At a glance, for all inventory items we have order details, installation information, warranty data, maintenance records and, where relevant, destruction certificates. This gives us the complete lifecycle history of all the Council’s IT assets. In real terms, this means we save money by re-using what we have rather than waste precious resources on new equipment we don’t need. LANDesk is a powerful business and compliance tool."

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"We needed a solution which allowed for flexible process design. Thanks to LANDesk Service Desk's integrated Process Designer we can easily design and map all of the IT processes we require."

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"With the continuously customizable process support through the LANDesk solution, we are able to achieve high customer satisfaction, which promotes long-term customer loyalty. We thus gain the confidence of clients who are looking for support for critical topics, and we can continue to grow. In this context, LANDesk is a reliable and knowledgeable partner we would not want to do without."

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"LANDesk® Management Suite is one of those few products that actually live up to its billing. Our technical professionals are now able to provide faster and more efficient customer service, which has freed them up to concentrate on more in-depth and time consuming projects."

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"We needed a solution that could handle the unique challenges that PCI compliance on POS presented. LANDesk Security Suite met those challenges."

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"Since the first of this year, we have distributed more than 53,000 software packages. And as of August, I estimate that LANDesk Management Suite's software distribution and remote control features alone have saved our organization $1.167 million! Anytime you can show that the IT department is saving money rather than simply being overhead, it's a good thing."

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"With our limited staff, LANDesk allows us to do more with less."

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“LANDesk Service Desk solutions now manage the whole of our IT business. Everything is in one place, giving us a clearer view of what everyone is doing and helping us to manage workloads by scheduling time and allocating tasks between team members more effectively.”

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"We did the math and LANDesk will pay for itself in 1.3 years. In the IT world, that’s phenomenal. Typically, a payoff in fewer than three years is considered exceptional. We estimate that our continuing savings with LANDesk—the cost of
 support, travel, imaging, power management and more—will be about $200,000 a year."

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"We have been really spoiled by the TAM program and its engineers. It keeps us in constant contact with all the right people at LANDesk."

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"LANDesk simplifies everything we do, saves us time and money, and makes life in the district for us and our users more  productive. It has been a huge success."

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"The savings we made were significant enough to pay for our LANDesk investment very quickly. Automation has streamlined many of our tasks, helping us to service an increasing number of users without additional staff. LANDesk solutions support our mission to achieve more with less, a real benefit when public sector budgets are squeezed to the limit."

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"The bottom line is that LANDesk® Management Suite allows us to make broad global changes in a very short amount of time. In many cases, it makes us look like miracle workers."

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“It would take four additional technicians to manually do what each of our four support people can now do with LANDesk. That’s four new hires we don’t need for an annual savings of $224,000 in salaries and benefits alone.”

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"Within a month of getting LANDesk, we had to do a configuration change for about 2,000 machines for our point of sale systems, which are critical to our main revenue stream. Previously, it would have been a manual process and taken two and half months to roll out. With LANDesk, this was done in five days."

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"Touchpaper has enabled us to maintain our support standards in the midst of both growth spurts and cutbacks. I would say we’ve gained productivity equivalent to 4-5 FTEs across the entire IT support operation with the Touchpaper solution."

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"LANDesk Management Suite empowers us to be proactive in ensuring our systems are operational, while enabling us to be agile in moving the business forward and responding to business needs."

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LANDesk® Asset Lifecycle Manager has enabled the fully integrated management of our IT resources. Our licensing agreements tend to be very complex, and the demands for effective asset management are high. Without the LANDesk® solution, it would be hard to achieve our requirements.

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“LANDesk products are simply outstanding and offer an open and more flexible approach to IT management. This new solution allows us to control our European IT structure from one central point and to provide higher quality for existing and new services, without the need to hire additional staff.”

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DIS staff have embraced LANDesk with gusto. The enhanced automation allows for less hands-on ticket processing from their end, while UMMC employees can manage their own incidents and request certain software installations to their workstation automatically. The system provides DIS staff greater access to their assigned incidents due to cross-platform compatibility.

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"The IM&T directorate has a vision that places us as a front line contender in becoming the number one service desk in the NHS and a service desk that other NHS organisations can strive to attain our level of excellence. To enable us to achieve this, we required a service desk tool that could meet not only our needs but also those of our customers."

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Forward-thinking ITSM approach sets new frontier for Higher Education.

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"LANDesk Professional Services were truly professional and easy to work with. They did what they said they were going to do. They were on time and on budget. They really did an excellent job."

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"LANDesk Security Suite allows us to achieve complete or near-complete patch coverage overnight rather than taking multiple days."

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"By changing our working culture and using the world-class LANDesk software, we have dramatically improved the quality of service to the business and moved from reactive to proactive support."

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"The cost-effectiveness of an in-house IT department is constantly under scrutiny. With LANDesk Service Desk, we are able to document our performance compliance with ITIL and to face the external competition, today and in the future.”

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LANDesk solutions give Wates efficient control over the complete IT estate to support rapid business expansion as the number of computers and locations grows by 45% and 44%, respectively.

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“LANDesk will continue to save us money each year by automating the jobs we used to do manually. Like all companies, we constantly have to do more with less, and we can with LANDesk.”

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"LANDesk Asset Lifecycle Manager fitted our IT governance requirements perfectly, and enabled us to broaden our approach to asset management from simple inventory into an automated, end-to-end solution. It also offered easy integration with LANDesk  Management Suite, which was a major benefit and a key factor in our decision.

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