Ovum Recognizes LANDesk Service Desk v7.4 as an industry top IT Service Management Solution – January 2011“LANDesk Service Desk is a process-driven ITSM solution for medium-to-large organizations that is strongly aligned to ITIL. It meets the core ITIL v3 processes out of the box, providing support for the full range of self-service, service desk, request, incident, problem, change, configuration, release, knowledge, asset, and human resource functions (which goes beyond ITIL), with full integration with the configuration management database (CMDB) and systems management tools.”
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