LANDesk^® Self Service

Facilitating personalized and regular communication with employees and customers through the most appropriate means, regardless of location or time zone, is a fundamental aspect of the LANDesk^® IT Business Management solution.

LANDesk^® Self Service is a highly configurable, browser-based application that can be seamlessly integrated into your intranet or Web site to provide employees, customers or citizens with personalized and relevant information and knowledge. It also enables you to find answers to questions and to log and track calls without needing to call or visit the service desk.

Enterprise Benefits

LANDesk^® Self Service can help you:

Promote a positive image of the service desk at the center of the organization.
Provide employees and customers with instant and personally relevant access to a service desk from their own location.
Enable the service desk to provide 24x7x52 service without extra resources.
Reduce the number of unstructured and incomplete incidents and calls logged by email, and as a result, promotes consistency in incident and call reporting.
Enable employees and customers who need support services to place service and change requests when required without having to contact the support function directly.
Make relevant knowledge more widely available and easily accessible reduces phone traffic and eases the burden on the service desk.
Empower users and customers to help themselves. The intuitive interface reduces training to an absolute minimum.
Provide control over the information presented to users and customers through high configurability and role-based delivery so they see what’s relevant and useful.
Utilize familiar industry-standard browsers so no need to install any additional software.

USEFUL LINKS

LANDesk® Self Service

LANDesk^® Self Service