 "LANDesk® IT Service Management: Helping IT Become a Service Provider" White Paper
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For IT departments, the transformation from technology asset managers into technology service providers is inevitable. While the idea of creating, documenting, executing, tracking and amending IT management processes within the organization can seem daunting, having the right tool makes all the difference.
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"An Opportunistic Entry Point into
IT Process Automation" White Paper
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This whitepaper discusses how customers of LANDesk® systems lifecycle and security management solutions can use LANDesk® Process Manager software to define and execute consistent, repeatable processes on an opportunistic, as-needed basis in order to:
- Keep systems up to date
- Lower operational costs
- Reduce risk
- Improve service delivery
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What are your most pressing IT challenges and pain points?
- Managing and documenting change
- Visibility into IT processes and verifying control of IT activity
- Doing things better and faster
- Integrating legacy and disparate systems
- Simplifying and expediting the Service Delivery and Service Support disciplines that form the core of ITSM
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