All Customer Successes

A Premiere New England University

University IT Manager
"LANDesk^® Management Suite is one of those few products that actually live up to its billing. Our technical professionals are now able to provide faster and more efficient customer service, which has freed them up to concentrate on more in-depth and time consuming projects."

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ABRO

Kevin Jones
IS Technical Operations Manager
"Most IT support teams are either standing still or engaged in fire fighting. But LANDesk® Management Suite allows ABRO to concentrate on moving forward."

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Abu Dhabi Water and Electricity Authority

Adel Kamali
Head of User Support
"It runs beautifully and has given us a stable environment. It has enabled us to eliminate wasted time and increase productivity of our engineers. We've experienced a significant return on our investment."

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Acquario Di Genova

Filippo Costa
Responsabile IT
"Le funzionalità cui avevamo dato la massima priorità erano la gestione degli asset informatici e il controllo remoto. Abbiamo quindi messo a confronto varie soluzioni, testandole specificatamente su quelle funzionalità e confrontando i risultati."

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Adecco

Frank Lamouller
ICT Director
"Instead of running manual scripts to update our front-office application, we now prepare the updates on the distribution servers and just send them out. It used to take five or six hours, and now it takes 20 minutes for the entire operation."

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AFA

Leif Karlsson
IT Technician
“With such a tool at hand, we haven’t had to increase the number of IT personnel nor have we had to reduce service levels for the other departments within the organization.”

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American Institute of Certified Public Accountants (AICPA)

Ranabir Dey
Director of IT
"LANDesk has given us greater visibility, flexibility and control over the management and security of our endpoints, while significantly increasing our overall user satisfaction. It has been a great success for us."

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American Modern

Rob Young
Manager of End User Support
"LANDesk has changed the way we work, allowing IT to be a better partner with business, prove its value, and be  more proactive in creating and easily deploying solutions that help the business succeed."

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aQuantive Inc

James Mascaro
Technical Services and Support Manager
"There are so many things we do with LANDesk that it has become the single most useful tool in our arsenal."

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ARC International

Oliver Cadart
Architecte Reseau & Systeme
"Notre choix s’est rapidement porté sur LANDesk® Management Suite : cette solution répondait parfaitement à nos besoins fonctionnels et se distinguait par sa simplicité d’utilisation."

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ARTE France

Robert Eusebe
DSI
"Grâce à LANDesk Management Suite, nous avons réalisé des gains de productivité considérables tout en améliorant la qualité du service apporté aux utilisateurs. Cette solution de gestion de parc nous a également permis de rationaliser notre équipement en logiciels par le biais d’un audit précis de l’utilisation des licences installées"

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Axtel

Eduardo Galvalván Rodríguez
IT Specialist
"LANDesk Management Suite and LANDesk® Patch Manager are great because they give me a much better view of my infrastructure and my security state. The LANDesk solution has made my life so easy."

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Azienda Ospedaliera di Bologna Sant`Orsola M Malpighi

Ing. Stefanotefano Suppini
Direzione Tecnologie Informatichenformatiche
"E’ impensabile immaginare la situazione lavorativa attuale senza disporre di uno strumento come LANDesk.Un indicatore di efficienza interessante è che il 60% delle chiamate di intervento tecnico ricevute dalla centrale operativa viene chiuso contestualmente alla telefonata , utilizzando quasi sempre il controllo remoto di LANDesk,"
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Azienda Padova Servizi

Sebastiano Melis
Manager of IT and Quality Procedures
"The remote control feature has turned out to be not only a practical way of fixing problems, but also a very efficient and cost-effective e-learning tool."

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Balwyn High School

Shaun Goethals
IS&T Manager
“Over the last 10 years, in both the corporate world and in the school system, I’ve worked with many different management systems, and LANDesk^® Management Suite for ThinkVantage™ Technologies is one of the best products I have ever used.”

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Baptist Health

Jimmy Misenheimer
Information Systems Project Leader
"I recommend LANDesk^® Service Desk over any of the other leading service desk products out there. It has increased our productivity, decreased our time of call closure, minimized our down time, and has saved us significant time and money.”

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Baylor University

Vicky Gerik
Director of ITS-Client Services
"From its remote control to budget planning and asset management capabilities, LANDesk Management Suite has become a critical part of our service infrastructure."

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Bornholms Regionskommune

Claus Munk
IT Manager
"We chose LANDesk because of their solution profile. They were also the only vendor who was capable of delivering a solution that was expandable, a feature I see as very essential if you want to manage a professional IT organisation"

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Boulder Valley School District

Jesse McCoppin
LANDesk Engineer
"We had about 400 computers that were supposedly clean, but when we brought LANDesk Antivirus in, it immediately detected the viruses and automatically removed them.”

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Brevard Public Schools

Kevin DeBickes
Techonology Coordinator
"In our first two months of implementation, LANDesk^® Antivirus removed over 1900 pieces of spyware that our previous solution failed to find or remove."

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BryanLGH Health System

Shawn Trucke
Senior Systems Administrator
"LANDesk^® solutions are always on the cutting edge, but they’re easy to use and do what we need them to do.  Overall, LANDesk^® Management Suite and LANDesk^® Application Virtualization enable us to do things we could really never do before."

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Bryant University

David Gannon
Associate Director of Academic Computing
"LANDesk has revolutionized how we get things done here, and we’ve only just begun to tap into its capabilities.”

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Charming Shoppes

John Cullen
Senior Desktop Engineer
“Whether it’s software distribution, inventory management, remote control, patching, or desktop security, LANDesk saves us time, money, and effort.”View PDF - English

Cofidis

Oliver Kling
Information Systems, COFIDIS
"The first returns that we observed showed a high acceptance rating from the end users and analysts. They were most satisfied by the intuitive workflow,  adaptability of the solution and management of SLAs."

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Cushman & Wakefield

Steve Kennedy
Associate Director
“Since implementing the LANDesk® ITBM Suite, customer interaction has enhanced dramatically, leading to greater enduser confidence in the IT service desk. As a result, the perception of IT has improved significantly. We are now accountable and can demonstrate the true
value of IT to the business.”

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Daiwa Securities SMBC Europe Limited

Darron Spokes
Director, Business Infrastructure Group
"LANDesk® Management Suite had all the features we needed and more, and suited the scale of our European operation. Just as importantly, it was genuinely easy to use-a real advantage for us, as this was our first experience with this kind of tool."

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Dartmouth College

Tim Chiacchira
Enterprise Administrator
“I can’t say what the exact return on investment for LANDesk has been, except that it’s priceless.”

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DC Government

"Using LANDesk Management Suite, the District of Columbia went from staffing sixteen sites with thirty two people to one centrally located site with eight people – saving the city on man-hours and resources to the tune of some $500,000 in the snow season of 2004."

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Decatur Memorial Hospital

Mary Whitehead
Supervisor of Tech Support and Operations
"LANDesk Management Suite blew my socks off with both demos that I saw and I knew it was the perfect tool for us. Because we’re a hospital, we’re running a 24/7 operation. We have to be able to respond to any request at any time. My techs thank me almost daily for LANDesk; they love the tool probably more than me!"

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Derbyshire Health Informatics Services

Daryl Barber
Customer Service Manager
“With its highly granular reporting features, ITIL®-compliant processes, and comprehensive record of all IT service management-related activities, LANDesk® Service Desk helps us maintain our credibility with customers and regulators, and ultimately enables us to provide the best possible service to the NHS and the wider public.”

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DFDS Seaways

Flemming Johansen
Technical Manager
"If we had needed to send an engineer to check each one, it would have been very expensive and time-consuming, as many of our PCs are scattered throughout Europe. The LANDesk® Software solution was invaluable because it allowed us to update or replace systems very quickly in order to begin our major migration programme. The ability of LANDesk® Management Suite to provide remote control at sea was obviously a very attractive benefit for us."

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Edmonds School District

Thien-An Hua
LANDesk System Administrator
"LANDesk has been great to work with. They always want customer feedback. They’re always driving to improve their products. Overall, the LANDesk solution and support has enabled us to do more with less effort, time and cost."

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Emory University

Anne Vail, Associate Director of Client Services
"The ROI for LANDesk provisioning is huge. Tasks that took take days and weeks to do before, now take minutes."

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Equinox Fitness

Christian Fortucci
Director of Networking and Infrastructure
"Ultimately, it’s all about customer satisfaction and that’s what LANDesk allows us to bring to the business,enabling us to be much more efficient and focus on what’s most important."

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Eurofins

Torben Christensen
IT Manager
"We have been able to assist the users much better than before. LANDesk has improved the image of the IT-department both in the management team and among the employees."

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Exempla Healthcare

Edward Skaff
Manager
"I believe that LANDesk Management Suite and LANDesk Patch Manager are the best products for allowing an enterprise environment to save money, time, labor, and effort in managing desktops."

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Family Health International

Marc White
Director of IT Operations
"Through the implementation of the LANDesk^® suites our IT organization has been able to implement a processoriented ITIL framework that has allowed us to be better organized, more profi cient, and more successful so we can better support and drive forward the business."

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Farm Credit Services of America

Peter Maudlin
PC Integration Specialist
“I’d estimate that LANDesk® remote control has reduced the amount of time it takes for us to resolve network issues by 75 percent, and has reduced the number of times tech support has to visit PCs by 90 percent.”

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Fortune 500 Provider of Transportation and Logistics

Company IT Manager
"When we looked at what our needs truly were, we realized that we needed more than just a short term fix, we needed a comprehensive solution that would meet our long term business needs, and that meant LANDesk."

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Frederiksberg Kommune

Lars Henriksen
Engineer
“My daily work has become much easier using LANDesk® [Management Suite]. We give our users faster and more efficient service, and we can easily update and patch computers using LANDesk® software distribution tools.”

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Fro Air Liquide

Stefano Corazza
Amministratore Di Rete
"Praticamente in un paio di giorni siamo in grado di effettuare l’upgrade di tutti i pc aziendali. Inoltre, possiamo monitorare i software installati in modo da migrare l’applicativo non utilizzato ad un altro pc, con conseguente risparmio economico."

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Frostburg State University

Beth Meeks
Director of Administrative Computing
"LANDesk Management Suite allows us to connect to an end user and see the error they’re experiencing or explain something they don’t understand. They say ‘a picture’s worth a thousand words,’ and that definitely rings true in the technical world. I believe having LANDesk Management Suite greatly reduces the time it would otherwise take to diagnose and understand a technical problem."

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Fujitsu Services

Micke Johansson
Service de conception technique chez Fujitsu Suède
“LANDesk est important pour la télédistribution de nos logiciels et pour maintenir le contrôle de tous les systèmes clients. Nous utilisons LANDesk sur notre réseau de service pour séparer les clients tout en utilisant la même infrastructure pour les servir.”

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Fulton County School System

Katie Lovett
CIO
"Ces solutions nous ont fourni un retour sur investissement incroyable."Voir le PDF - Anglais

Geisinger Health System

John Barnes
Workstation Analyst
"We’ve been using LANDesk^® Management Suite for several years and it has become invaluable in how it enables us to support all 13,000 of our PCs and their users."

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Georgia Institute of Technology

Robert Riding
Systems Support Specialist
"It’s important that we have a single solution that adds value and brings automation to everything we do, allowing us to easily get the work done we need to do."

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Gide Loyrette Nouel

Eric Vincent
Technical Manager of the Computer Network and Migration Project
"The remote management function has become essential to our operation, in particular our ability to deliver high quality service. We could no longer manage without it."

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Gwinnett Hospital System

Keith Brown
Network Administrator
"We’re at a point now that when we plug a system into the network, the LANDesk client is included—it’s not optional, because of the value it gives us."

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Heineken France

Samuel Hutin
Technical Coordinator
"Not only did LANDesk Management Suite meet our immediate needs, it also allowed us to automate all our IT projects, creating more cost efficiencies and further improving the service we offer to users."

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The Henkel Group

Egberto Lotito
IT Coordinator for the Henkel's Brazilian location and LANDesk®
Implementation Project Lead
“One year ago, no one could say for sure how many items we had in our network. Today, we can view desktops, notebooks and all their contents.”

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Hoffman Enclosures

Pat Gillesby
Communications and Security Leader
"Touchpaper has enabled us to consolidate and streamline our services so we can deliver a higher level of overall service to our internal customers."

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Honeywell EMEA

Roy Copping
Manager of Distributed Computing
Technology Standards and Planning
"We are seeing a huge reduction in the amount of traveling time for local technicians. The cluster in Brussels, Belgium, supports five smaller sites as well as the European headquarters. Before we deployed LANDesk® Management Suite, an engineer would visit each site for a full day each week. Now, on average, an engineer visits once every four weeks. Brussels is handling all other problems remotely."

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Houston County School System

Wallace Reeves
Director of Information Technology
“Since implementing LANDesk^® Management Suite, we’ve been able to do a lot more work in a shorter period of time and our relationship with our internal customers has been much better. I have to credit LANDesk Management Suite for what it tells us and how it lets us do our job better.”

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Industrial Bank of Kuwait

Mohammad Usman Butt
IT Security Supervisor
"The LANDesk^® solutions enable us to respond quickly to business needs and to make sure there are no interruptions to business services. To keep our environment productive and secure, LANDesk is a support center necessity."

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Kelly Moore Paints

Vojta Borovian
Corporate Desktop and Mobile Communication Manager
“It’s hard to find a partner that delivers at such a high level, but LANDesk certainly does.”

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The Kennedy Center

Alan Levine
Chief Information Officer
"LANDesk^® Management Suite empowers us to be proactive in ensuring our systems are operational, while enabling us to be agile in moving the business forward and responding to business needs."

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Laboratoires ANIOS

Oliver Vernez
Responsable Informatique
"Tous les problèmes informatiques bénins, qui représentent la très grande majorité des appels au help-desk, sont désormais résolus sans aucun déplacement grâce à l’outil de prise de main à distance de LANDesk^® Management Suite."

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Lane County, Oregon

Brad Carpenter
Senior Systems Analyst
"We realized our ROI on the initial investment in the first 90 days. Last year, LANDesk Management Suite saved the County $175,000 on software distribution; and the savings from the remote control feature alone are around $110,000. That’s $285,000 total savings from LANDesk!"

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Lectra

Jean-Christophe Glot
IT Infrastructure Manager
"Grâce à la mise en place des solutions LANDesk®, nous avons accru nos performances en terme de sécurité via le déploiement automatisé des correctifs de vulnérabilités mais aussi en terme de réactivité de l’entreprise grâce au déploiement automatisé sur tous nos postes délocalisés."View PDF - French 

Leicestershire Health Informatics Service

Graham Ridgway
Vice President, Professional Services, LANDesk Division
"In order to meet the increasing IT support needs of today’s NHS, integration and seamless communication are both crucial."

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LEITNER AG

Alois Sparber
IT Manager
"The LANDesk Software solution not only offered all the functionality we needed, it also required less training than competitive products, so it was by far the most cost-effective option. Also, it's important to us to have a wide range of supported languages. The management tool can also be installed in English and German, which is very pleasing."

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London Borough of Hillingdon

Roger Bearpark
Assistant Head of ICT at Hillingdon
"The Touchpaper ITBM solution has brought us a long way along the path of improving our service management operations and processes, but what gets me really excited is that there’s still a lot more that  Touchpaper can do for us as well.”

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Louis Vuitton

Miquel Laruccia
IT Manager for the Latin America Region
“LANDesk provides me the tools and technologies I need to secure and manage my IT environment in a way that saves me time and money, while allowing me to focus on other important projects.”View PDF - English View PDF - Portuguese  

LSSI- Riverside County Library

Luther Brady
Project Manager
"...with LANDesk, we'll get at least a 20-to-1 reduction in the time needed to complete day-to-day tasks."

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Mason City Schools

David W. Hickey
Chief Information Officer
"It’s hard to put a dollar value on what LANDesk Management Suite has done for us, but it’s huge."

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Merck KGaA

Johannes John
Systems Consultant
"Thanks to the LANDesk Software solution, new hardware or software details are entered on to the system without delay. We find this an enormous benefit when solving problems remotely. The support team can not only view users' PC screens, but also check the current configuration of each computer. This makes it easier to identify the cause of the problem — whether it's a newly installed component or a recent software upgrade, for example. We're saving a great deal of time as a result of this capability"

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Miami Herald

Manny Ferro
IT Project Specialist
"Because not all our employees have computers, some have more than one, and many share computers, it did not make sense for us to make licensing decisions based on head counts. We needed a product that would give us real numbers and LANDesk Management Suite has helped us remain compliant on our software. Another benefit of an accurate workstation count is that now we have a tool to prevent us from buying unnecessary licenses."

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Middlesbrough College

Gary Porritt
Core Systems Administrator
"LANDesk^® Management Suite enables us to install from a wider range of packages than before, and it adds a significant amount of functionality that we didn’t previously have, including automatic OS patches and hardware inventory management."

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Middlesex Community College

Matt Scales
Manager of Internet Technologies
"LANDesk Management Suite has helped us free up our personnel. By placing our second-tier people in a more proactive role, we’ve reduced calls to the help desk by avoiding problems before they surface. This makes for a happier user population."

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N.E.W. Customer Services Company, Inc.

Judy Brown
Senior Manager of IT Support
"LANDesk has had a huge impact on our team’s ability to be responsive, function effectively, and succeed at managing and securing our PCs ."

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National Air Traffic Services, UK

Alaister Ford
Programme Manager, NATS
Software Services Group
"A group of PC-based systems that support the ATC role of 'Traffic Management' has seen rapid expansion within National Air Traffic Services* (NATS) over the past five years. LANDesk® Management Suite has proved a valuable asset, not only in maintaining high levels of cost-effective support at regional ATC centres, but also during test and integration activities at the new facility at Swanwick in Hampshire."

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New Baiyun Airport

Mr. Huang Zhifeng
Leader, Computer Center
"With LANDesk, only two IT management staff are needed to be responsible for the entire network management, security and maintenance."

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Newport Local Education Authority

Lee Evans
User Support Manager
Newport Borough Council
“The security aspect of the Suite has successfully enabled us to lower the support staff to supported PC ratio, enabling essential time and cost savings to be made.”

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Nominet

Juliette Stone
Manager of Registrant Services
"With the new Touchpaper software, customer incident transfers between teams have become much smoother and quicker for the customer and easier for the support team to manage."

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North Penn School District

Anthony Cocco
Manager of IT Operations
"Our inventories used to be out of date as soon as we completed them. With LDMS, the inventory is automatically updated daily. The cost savings of that feature alone have saved us thousands of dollars. We are able to manage our licenses better and compliance is no longer an issue."

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Northern Illinois University

Sabrina Hammond
Assistant Director of Customer Support Services
"We’re confident that Service Desk and Active Knowledge are going to make a tremendous difference in the department."

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Northern Ireland Civil Service

Paul Gillen
TSM Project Manager
"LANDesk^® has proved to be an invaluable partner in making our shared services vision a reality."

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O Boticário

Cesar Luiz Panisson
Technology Infrastructure Manager
"Application or update deployments in all of our stores used to be an expensive and time-consuming process, taking up to 90 days. With the LANDesk^® software distribution feature, we can transfer new applications and updates to each computer in our 2,400 stores in just a single day."

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Pacific Resources for Education and Learning

Dwayne Vanderheiden
IT Specialist
"LANDesk^® Management Gateway combines with the other LANDesk^® solutions to enable us to get our jobs done, no matter how remote our machines might be" 

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Raymond James Financial

Andy Nosal
Supervisor of LANDesk Operations
"Since the first of this year, we have distributed more than 53,000 software packages. And as of August, I estimate that LANDesk Management Suite's software distribution and remote control features alone have saved our organization $1.167 million! Anytime you can show that the Information Technology Department is saving money rather than simply being overhead, it's a good thing."

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Richmond Public Schools

Clifton Dickens
Technology Asset Manager
"With our limited staff, LANDesk allows us to do more with less,”

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Sharp HealthCare

Mark Weiss
Senior System Analyst
"We have been really spoiled by the TAM program and its engineers. It keeps us in constant contact with all the right people at LANDesk."

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Sierra Sands School District

Donnie Morrison
Director of Technology
"LANDesk simplifies everything we do, saves us time and money, and makes life in the district for us and our users more  productive. It has been a huge success."

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Solihull Metropolitan Borough Council

Hilary Staton
Desktop Manager, IT Division
"LANDesk® Management Suite has helped us to make more productive use of our time, and service an increasing number of users without additional support staff. We couldn't manage without it now."

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Southwire Company

Tim Powers
Senior Network Specialist
“There was no way we could visit all the PCs at all the different locations to keep them up-to-date and protected against viruses and worms. We compared almost every competing package out there and LANDesk® Management Suite is by far the best. It has given us the ability to keep our patches current, which we could never do before.”

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Sportsmans Warehouse

Landon Harsh
Systems Analyst
"The bottom line is that LANDesk^® Management Suite allows us to make broad global changes in a very short amount of time. In many cases, it makes us look like miracle workers."

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Swansea NHS Trust

Steve Morgan
Acting Head of I.T.
"LANDesk Software was simple, easy to use and implement, and provided functionality immediately on installation."

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Technicolor

Joe Weyers
IT Director
"Touchpaper has enabled us to maintain our support standards in the midst of both growth spurts and cutbacks. I would say we’ve gained productivity equivalent to 4-5 FTEs across the entire IT support operation with the Touchpaper solution."

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University Hospital Birmingham

Stephen Chilton
Technical Development Manager
"Without LANDesk Management Suite, we couldn't have achieved (our upgrade). Well, perhaps we could have achieved it, but we'd probably still be working on it now!"

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University of Pennsylvania Health System

Thomas Gray
IT Technical Specialist
"We used contractors who took the machine out of the box, installed it on the desk, logged in, and added the machine to an active directory domain connected to LANDesk Management Suite’s application policy management feature. The contractor just put the workstation on the desk, installed it and walked away - he didn’t need to spend a lot of time there or have any specialized skills. Installation by hand would easily have taken a couple of months to do; that project was finished in about two-and-a-half weeks."

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University of Venice

Otello Martin
Project Coordinator
Telecommunications Center
"LANDesk has given our IT department the ability to simplify, optimize and speed up our use of resources in the management of our administrative informational tools."

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US County Government

IT Business Consultant
"LANDesk Professional Services were truly professional and easy to work with. They did what they said they were going to do. They were on time and on budget. They really did an excellent job."

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Valeo

Bertrand Fantini
Network Infrastructure Manager
"If you have more than 60 computers on a network, a tool such as the LANDesk® Software solution becomes indispensable. LANDesk® Management Suite plays a significant role in helping us to meet the ambitious targets laid down in our Service Level Agreements with users."

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VCPI

Joe Riesberg
Manager of IT Security
"LANDesk Security Suite allows us to achieve complete or near-complete patch coverage overnight rather than taking multiple days."

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Virginia Commonwealth University

Tonie Ellerson
Manager, Client Services
Desktop Applications Support
"We use it to troubleshoot problems remotely, tally the inventory data and upgrade applications. It's saved us so much time because we can help people on the phone while doing something else like scanning a system for viruses. In the half hour it would have taken a technician to walk to someone's office, we've already completed 10 or more fixes over the phone."

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WAFI Group

Daniel Wilton
IT Support Services Manager "By changing our working culture and using the worldclass LANDesk® software, we have dramatically improved the quality of service to the business and moved from reactive to proactive support."

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